Northeast Implant & Oral Surgery - Poughkeepsie (NY)

1 /5 victoria castro: I am not one to write a google review, but my experience here was so bad I feel I must share to warn future patients and if I could give negative stars I would. I had a tooth extracted here and Dr. Cuomo performed the surgery. He has the WORST bedside manner I have ever experienced. He raised his voice and yelled at me multiple times throughout the surgery. I was in pain throughout the entire procedure and every time I tried to communicate that to him and told me I was not. And ultimately, left me with a DISLOCATED JAW. Immediately following surgery they told my driver I had to be taken to the ER at vassar since “that is where the oral surgeon is”. I was never even offered a wheelchair from the dentist office to my car. Upon arriving at Vassar the staff there (who were all exceptional) were astonished as to why I was there. Considering north eastern is an ORAL SURGERY office they should have been able to help me there. Instead Dr. Cuomo had an extremely rude attitude of “I don’t want to deal with this patient anymore so I’m just going to send you elsewhere”. My surgery with Dr. Cuomo went wrong in every possible way. I left traumatized not only mentally but in extreme physical pain. With extensive medical bills and and WEEKS of recovery. It has been a few months since my surgery now, and my jaw is still not the same. DO NOT EVER GO HERE!!!

1 /5 Hannah Luria: I had a tooth pulled here in December 2022. Everything went fine with the extraction itself. I was quoted about $100 (after insurance) for the tooth extraction, which I paid at the appointment. I received a large bill in the mail months later and I called to find out if there was some mistake. Sure enough, their billing department found that an error was made and I did not owe them anything, in fact, they owed me a $40 credit. They said they would send me the $40 credit in the mail in the next few weeks. A check never came and I have called many times since then (it’s now been 1 year, 4 months since my appointment). I am always told that the checks are going out soon and that it might take a few weeks. And every time no check arrives. I’m at a point where it’s not worth my frustration to keep calling and being given a line that they clearly don’t intend to follow through on. I’d be happy to change my review if I received the check in the mail. But I won’t be returning here or recommending this practice to anyone because I don’t trust their billing practices.

1 /5 Two FishFiveLoaves: went to have implants done given a course of work to be done . when i arrived i was given a list of things to sign saying i would pay what my coverage would not pay .My problem here it seemed like i was going to be charged for something other outside of the negotiated so i had questions on this because the total showing was over 5700. for two implants and bone grafting. My insurance and dentist had agreed to a negotiated payment of 4800. My insurance paid but i have almost 2000. out of pocket expense due before any service given. Once i asked about payment everything went left. my money was taken and i didn’t receive all of what i paid in advance for, dentist claims he missed that i had a spot that was not healed even though the office had did 3 scans of the area. So he did and additional bone graft. i asked was there an additional fee he looked me in the face and said no. when i got to the window he told the worker to put it in a low grade fee what ever that meant. when i said to the rep he said there wasn’t another fee she said he didn’t say that. when i asked are you using the payment for the implants to pay for bone graft she said it will cancel each other out in also we will bill your insurance. I wasn’t sure what was happening starting to feel disrespected even more as a customer i did not have the answers or full understanding my prescription was sent to wrong drug store my change was not given to me or a refund for only having half of the service done at the time . i was suppose to receive a call back until this time no call no refund no answers . I believe clarification and integrity should be first and foremost in any business and people should be treated with respect even after you receive their insurance or cash payment for treatment I left feeling like this was totally wrong

5 /5 DARRIN OAKLEY: From calling in to schedule an appointment, that was promptly scheduled within the week. To my absent minded call back for a silly question about payment methods. Upon arriving for actual appointment human that greeted me was kind and professional. When called in to room she was kind and friendly. Very detailed about what to expect and what to do after procedure. Now to the doctor walking in, most people get panicked about dentists. This guy walks in leaving you feeling calm and at ease. The respect he showed me was demonstrated to his team as well. The banter between this team was refreshing. I hope to not have to have any more extractions. But if so I’m calling these folks.

1 /5 Nick Gilbert: I would give 0 stars if I could! I like many others have not received a reimbursement check from Northeast Implant & Oral Surgery. It has been 5 months since my tooth extraction and 3 months since they have received a check from my insurance covering a majority of the cost that I paid out of pocket for. I have yet to receive my reimbursement check. When I call the office in Poughkeepsie, they direct me to their billing department, which is no help at all. I get a voicemail that tells me to leave a message or email. After leaving several voice messages and sending several emails, no one has answered me in anyway. I’m convinced that their “billing department” is a hoax. Between the rude and disrespectful staff at the front counter, the terrible customer service, and the lack of responsibility for other people’s money, I would NOT recommend this office to ANYONE. They are happy to take your money and make sure that they get paid, but they do not return money that should go back in your pocket. I will be looking into taking further action against their offices and practice.