NYC Health Hospitals/Gotham Health, Cumberland - Brooklyn (NY)

5 /5 Walter Jones: Well for me this is my first look at Cumberland hospital since I was born there, and that was 1968. Im wondering if I should be proud of that after seeing some of these reviews

1 /5 Nastazia: I was referred to this location for social work by my primary care Dr & I initially had an appointment for today 6/25 and I had found out on 6/25 that they rescheduled my appointment for yesterday 6/24 & cancelled my appointment without notifying me and making me aware of any changes to my appointment. They had to had changed it yesterday on 6/24 because I checked frequently to view messages and results on MyChart & there wasn’t any changes to the appointment until last min. I did call to try to make them aware of it but I can’t even get through to anyone on the phone, it automatically disconnects.. I never even been to this location before so it’s already off to a bad start.

1 /5 Simone Dasent: The front desk clerks on the 3rd floor are rude and display no professionalism whatsoever. Today my appointment was cancelled unbeknowns to me, I received no email, no text message and there was no indication of the cancellation in my chart. Instead of them apologising, which we do all the time when mistakes arise - I work in a hospital, they proceeded to ask me for my insurance card, which they already had a copy of; ok so I give it to her. Then she says you have to speak to finance - mind you without the possibility of seeing a doctor today; I said why do I have to speak to finance? She because your insurance is combined. I said you know actually let me speak with finance, as you do not understand it. Right away she says oh you have that plan and all of a sudden, I did not have to speak with finance. Anyway, I spoke with the manager, who got me another appointment at an earlier date. Lets see what happens then. I am so annoyed.

1 /5 Kv Brown: I had a visit with pediatrician Dr.Roye today 11/19/2022 and the visit was ok but the nurse was on her phone from the mommy I got there until I leave and her voice wasn’t in hush tome. My daughter was extremely scared of getting her shot so she took her Small stuff toy with her and the nurse was obviously annoyed that she had it. The entire time we we’re in the office she was on her phone chatting away. She was very stern and show no empathy to my daughter who was very scared. My daughter told her she was scared and she showed no concern or tried to allay her anxiety. I’m a nurse and I would never be this way to one of my patients especially a scared kid. When she was finished giving her the shot,she said nothing she was still engaging the person on the other side of the phone conversation. I asked if that was it she nodded her head without even turning around. This nurse has long lock hair. Very unprofessional. I hope when I go back I will have an option but if I have to see her on my next visit,I will definitely change pediatricians. The other nurses I met before was great as well as the PCT. I hope someone see this amd rectify the situation.

3 /5 Anna Chronic: I go to Cumberland Diagnostics because of the convenience of having all my care in one place. Sadly, you need to practically take the day off just for one doctors visit. Staff is L A Z Y as can be. It looks as though they do not want to work. You have to wait a minimum of 1 hour before being called... super disorganized. As for the care, some doctors are worth the wait and others not. The ophthalmologist for example is a waste of time. You have to book 3 months in advance for a 10 minute appointment where you learn nothing. The radiology unit is a complete waste. The sonogram tech is a very rough woman who is rude rude rude. She told me results that were not even true. I almost filed a complaint about her because it was not her duty to tell me such negative results in such a nasty manner. Anyway, not a nice place and I dont know how they survive because there are hardly any patients. They should renew the staff and make this place more efficient!!!