Oak Orchard Health - Albion (NY)

1 /5 Kay Cerbone: This place is awful and horrible. I just got off a phone call where I was on Hold for an hour and 30 minutes. Absolute trash, please. I came here for my daughter and the pediatrician that she had that I love so much left and now I will be searching for a new place after I was literally on hold for almost 2 hours. Trash place 10 of 10 do not recommend. This place is a literal joke.

4 /5 Emma uploads: This place is good I’ve been going here since I was 3 I see a lot of negative reviews but I’ve never had trouble finding out what was wrong with me here and my appointments have stayed the same

1 /5 missy walker: Can sit in the office for 2 hours before being seen but turned away due to there 10 minute policy. Changing or trying to refill prescription good luck! only 5 office lady’s that don’t do anything but talk to eachother. Never get a call back for results and always get an eye roll and attitude for appointment cards or a print up of summary if visit gettting told to just go to care net and get it myself. Trying to find out how my xray went shouldn’t take over a week.

1 /5 Sylvester Gerard: ZERO stars. Sat on hold waiting for 20 mins to make an app. Someone answered didn’t say anything I could hear chatter in the background and I said hello 3 times and got hung up on. Now on hold again. Being told I’m caller number one. No one is answering as I’m sitting here thinking my daughter has rsv. It was a mistake coming back here. I will be switching doctors again. I hate this place the only reason I came back was bc I was sick of driving to Brockport for appointments. The doctor my kids got to was terrible. She was rude and loud. This place just pisses me off. Don’t go hear don’t waste your time. This place should be shut down. Update*** they have no availability to see my daughter today. Will be searching for new doctors again. And going to urgent care.

1 /5 Samantha Weber: If I could give it a negative score I would. We set up an apt for my son in March. They called to tell us the DDS would not be available on the appointment date and rescheduled the appointment to a date in June (3 mo. out). When that appointment came We received another call that the Hygienist was leaving the office early that day and we would have to reschedule again to two weeks later... I in turn called the site manager... who did not seem to care that this was a growing trend... We decided to keep the 2nd follow up visit for the convivence of the local office... You can guess my surprise to a voicemail today that we will have to call the office to reschedule the appointment bc again the DDS will not be available on the date of the appointment... BIGGEST JOKE TO COME TO ALBION!