1 /5 Delia Delgado: The first appointment my daughter had was fine and smooth. The receptionist at the time was nice and the dentist was easy to work with.
My daughter had her second checkup to where I was late. I called ahead of time to let them know that I was going to be late but I was on my way. I was 11 minutes late only 2 cars in the drive way. I go up to the receptionist (young curly haired girl with glasses) and she tells me they allow a “10 minute grace period” and the dentist went on her lunch break. I would’ve been 15 minutes early, I have 4 kids and at the last minute my toddler loses a shoe and I couldn’t find it and just left to go to the appointment. I live 15 minutes from the OOD. The receptionist was very rude and didn’t look me in the eyes at all and kept doing something on the computer. She didn’t care for anything I had to say and I felt very disrespected because she had such an attitude with me and was making things very hard on me.
I rescheduled the appointment that day. I receive a letter a couple days later stating that I have been removed from the practice because I missed 2 or more appointments and need to fill out a questionnaire stating why I should be taken back. I only missed one and I physically made it, not on time but I let them know. I wasted time and gas to get there and it’s stressful enough getting 4 kids into and off a vehicle. This is was the second appointment. The first appointment we were there.
I will call this Monday and speak to whoever is in charge of sending those letters because this is ridiculous and DISRESPECTFUL. There is already enough people who are not being treated respectfully by the staff and this could hurt OOD’s future in Albion.
