Ontario Center - Canandaigua (NY)

1 /5 sam tambe: PLEASE DONT SEND YOUR FAMILY HERE! My husband was placed here, the staff for the wound nurse barely cleaned the surgical site near his personal area. Plus they didnt keep it dry to heal,he was in a diaper that covered said wond. Keeping it wet from the moisture from urine and poop! I went to the nurses aids desk, all were joking around and on there cell phones, I asked them to change my husband in about 20 minutes. He was pooping and the same poop was still in the morning. He had dialysis 3 days week. The nurses that did his dialysis called and would let me know to see if he had an infection, because the dialysis isnt doing a thing. When he saw his surgeon after 12 days they removed his diaper and they freaked out and called 911 for emergency transport to RH. For a total of 3 surgerys. They could not save him. So please save your family from being tortured here. I also have pictures of his wound it looks like infected raw meet!

1 /5 Kim Welch: My mother in law was placed here for rehab because no other beds were available. I could never fully describe to you the condition she went in and the condition she left in. It was a horrible mistake leaving her there. They were so rough with her, she left with bruises all over her arms. She has advanced Alzheimer’s. They took her to one doctors appointment in the winter in a tshirt. That’s elder abuse. They never changed her, she always smelled like urine. Her hair was always dirty. Food on the floor yet the staff would sit at their station and play their phones. Our biggest regret is letting her go to this place. I cannot believe the state hasn’t shut them down. I will never forget the smell of urine from that place. And the way the staff acts, that comes from the top. I feel horrible that anyone is left there.

1 /5 Kristina Covey: Do not recommend this place at all. My dad was doing great and was their for rehab, and 3 days in hes dehydrated and not being looked after. He also fell and no one called his family we found out from his neighbor. He will never go back. Shame on you all.

1 /5 nlenn276: My uncle was sent there for rehab. The place was completely filthy. We asked so many times for things to be cleaned. I can tell the place is short staffed. Very discouraged by the experience here so far.

1 /5 Kim Forcey: My dad was sent here after almost 2 months of being at RGH. It was either here or Buffalo. I jumped at it because no-one else was responding with availability and I didnt want to have to go to Buffalo. The 3.6 Review of this place is NOT TRUE. The only reason this facility is getting 1 star from me is because I cant go less. The only responsive person in the whole place was April in the business office. The building is old and dated which I could have gotten past but the care at this place was minimal at best. The smell of urine as soon as you got off the elevator on the 2nd floor would knock over a gorilla. I walked into my dads room on one occasion and a used depends was on the floor in the corner of the bathroom. They let him go commando every day and his clothes barely got changed, he smelled terrible all the time. The staff was limited at best and most of the time when I would walk to the nurses station they were sitting there on their phones, and asking them for anything was like you were an inconvenience. I received several calls about him falling and when I would question what happened they all CYAd. I cant believe the State allows this place to remain open. I would not recommend this facility to anyone, ever.