5 /5 Tejay Haller: This garage is absolutely incredible! I had a loose spark plug blow out on the highway in Albany (a rare and surprising issue). I was in the middle of a long trip, hundreds of miles from home and from my destination. I chose to have my car towed to Rayno based on it being nearby and the perfect Google reviews. Im so glad I did!
I worked with K.T. in particular, who is the head mechanic/ manager. I explained my situation, and even though they had a lot of business and were backed up for weeks, he prioritized me and had my car fixed just after noon the next day! His expertise allowed him to know to carefully rethread the cylinder without doing anything more invasive than what was needed. K.T. and I went for a test drive, and it drove like new. He even took the time to carefully explain what happened afterward while we were in the office -- hes also a very good and patient teacher and an excellent communicator.
I get the impression of complete honesty from him and the entire establishment -- I also spoke with another mechanic briefly and was likewise greeted with warmth and friendliness. I even mentioned the idea of an oil change as long as my car was there, and K.T. pointed out that the oil was still very clean, and it wasnt necessary at that point! To me, that is a signifier of integrity and honesty... he is looking out for the best interest of the customer, when he could have just changed the oil to make a few extra bucks even though it wasnt necessary.
The office and shop are also outstandingly clean and well organized. Not being from Albany or knowing the neighborhoods at all, I wasnt sure if I was in a safe location or if I had left my car with a good mechanic when I first broke down -- a harrowing and nerve-wracking experience. I feel *so* very fortunate to have landed my car at Rayno and for having had the pleasure of working with K.T. I was having panic attacks while being stranded in Albany, thinking my trip was totally ruined, my car may be shot, and Im stranded... K.T. totally saved me -- I felt like I was lifted from despair to deep relief.
I was able to finish my trip and my car ran like a top (very well). I cant recommend this shop enough, and whole heartedly endorse K.T. as a mechanic and an individual. Dont hesitate -- bring your car here, even if you have to join a queue and make an appointment for later... Remember, there is a good reason that they are busy -- they are the real deal with high expertise and honest service. Highly recommended -- thanks again K.T.! A+++
