5 /5 Marcella Richer: Its not often that I have a positive experience as it relates to any type of medical billing. Yesterday in talking with Aftin, who is the regional manager for this Dental entity-she has a big job- showed genuine compassion and truly cut me some slack. You see, I had an outstanding balance that included bills for myself and my daughter from years ago. I was unable to utilize my dental insurance last year at all because of this. I have some serious dental issues, and I need a strategy. Teeth matter!!! Aftin graciously agreed to spin my now 23-year-old daughter off of my account despite the outstanding balance. She has her own insurance and is probably more responsible than her mother. She certainly does have better teeth. In addition, this wonderful lady agreed that if I paid half the balance within 15 days, she would forgive the other half, and I could proceeded to make a plan. Dr. Shyanne Pougher is a truly wonderful and compassionate dentist! I really dont want outlive my teeth, and Im confident that she can help me make a plan!
Tina, the receptionist, was also wonderful. Im pretty sure Ive given her a little bit of crap in the past, but she was extremely forgiving.
At this point, I really cant say enough good things about this practice!