1 /5 Gail Livingston: If you are someone who has their wits about them, can do their own banking, can even take care of their own medications and give it to themselves properly, and also one who likes to ask questions and be informed, this is not the place for you or your loved ones. The people that they want at their facility, are the loved ones that want to just dump their family in a place and have no further contact. Where the resident has no control over anything and they have total control.
They dont seem to understand nor will they abide by New York State Law. They handout paperwork that they themselves do not go by what is written on it, nor do they like to go by signed agreements. They dont even allow the Ombudsman to do their job, even when its written in their signed agreement. It doesnt even phase them, when they get citations from the NYS Department of Health. They seem to think that a supervisor from the Ombudsman office is going to keep them safe because they have family staying there.
Administration, including the VP of Long-Term Care, will lie to your face and allow threats to be made by the administrator. They are afraid of the truth coming out.
They like to put $$$, when private pay is a lot more, $$$$ and they want more on top of that, making it closer to $$$$$. This place is all about the money.
They dont seem to care that they have a fast turnout of employees, so not always enough staff to take care of the residents.
My suggestion to anyone thinking about this place is there a residence, make sure you have a recording of every conversation you have with administratio and aides and nurses. They also dont seem to care about Hippa laws, and we want to conduct business in public places, or leave your door open so that people outside and any of those that have their doors open can hear whats going on. They may even leave things tape to your door that have very important information on them like your social security number, for anyone to stop and look at. I would also have an attorney on standby and of course the number to the New York State Department Hotline. Have a camera in your room at all times, they have been known to go into your room when youre at a doctors appointment for no good reason. Do not allow them to handle your money, or take the possibility of losing your money. I would seriously look at other places than this one. Beware at All Times.
