1 /5 C Lang: The activities behind my hair appointments began to change within a month of my tenure at Shear Bliss. When Cassey shampooed my hair, I was constantly finding water running down my back.
In late May of 2021, my appointment with Cassey resulted in my being overcharged for the service requested. When I texted Cassey that evening to inquire into the overcharge, I was notified that I had been charged sales tax for a non-taxable service.
On the Saturday of Memorial Day weekend, I arrived for my scheduled appointment to find the previous client still in the chair, and gossip the primary activity in the salon. Cassey was well aware of my arrival for my appointment, but the prior client remained in the chair for another half hour into my allotted time. As a result, I was delayed in meeting an ensuing medical appointment and the remainder of errands scheduled for the day.
From that time forward, I decided that I would maintain only a functional and professional demeanor with Cassey; Cassey appeared unable to multi-task or focus on services dedicated to me. I arrived early or on-time for appointments as Cassey complained about and slandered individuals who utilized the salon for hair care purposes that were unhappy with being kept waiting or not being attended at scheduled times; these customers voiced their unhappiness to her. She was appalled that prospective clients would call her during working hours and expect response to their requests for appointments; she found it amusing when others believed lies she told. On one occasion I arrived for my appointment to find the door to the salon propped open and an unpleasant odor coming from within. Cassey suggested that the smell was generated by the bagel shop next door. It was later found that the stench was eliminated through application of chemicals to drains in the salon itself. It appeared that the odor of dirty smelly feet emitted from “clean” towels used on my hair may have occurred thanks to baskets of Casseys familys personal linens and clothes being laundered using salon equipment.
One week later and a few minutes early for my appointment, I walked into the salon to find an individual sitting in Casseys chair who had just entered the salon. Cassey asked me to step outside to inform me that she had canceled all appointments for me and that “(they) can no longer help (me)” because of “the way that (I) spoke to (her)”, referring to me as “rude”. I informed her that were she a professional, she would have notified me in advance of her unilateral cancellation decision.
In conclusion, Cassey has revealed a true reflection of her lack of professionalism in conduct of business and a specific disdain for treating me with respect and consideration. Accordingly, I seek compensation for the time wasted by Cassey in failing to adhere to appointments she herself has scheduled and in creating additional demands on my life in my being required to seek alternative means for having my hair care needs met.
