Spruce Salon - Hudson (NY)

1 /5 Heather Ann: I strongly urge folks to avoid Spruce Salon if they value clear communication and kindness from their hair stylist. I saw Paula for a short haircut and am devastated by the results. And I’m just as disappointed by the way Paula handled the situation when I voiced my concerns. The final result of my haircut is completely different than what I requested. I showed Paula a photo of the shape I was aiming for, and asked for my hair to be cut a bit longer than the photo. Unfortunately she cut my hair drastically shorter! Even worse, the back is uneven and looks like it was cut with garden shears. When I expressed my disappointment, Paula told me that I would never be happy and refused to take any responsibility for cutting my hair poorly. She claimed to have followed the photo exactly, but that’s simply not true and I have the photos to show that. I even offered to send her the reference photo again so that she could see how drastically different it was from my final style, but she refused to look at it. Most importantly, she handled my hair poorly and failed to cut my hair in a way that suited its texture. The result is a terrible mess. Paula also seemed very distracted and left me to attend to other clients multiple times during my appointment, so I’m not surprised that this resulted in a horrible haircut. But again there was no receptivity to this concern. Unfortunately I learned that Paula is not a stylist who is interested in receiving honest feedback from her clients, and she was unwilling to acknowledge the issue. This is not a stylist who wants to help her clients, especially after having caused them distress. I feel strongly that customers should be treated with more kindness than this. Paula is clearly uninterested in keeping clients and instead treats them disrespectfully when they voice their concerns. If Paula had handled the situation differently then this would just be a heartbreaking haircut, which is bad enough. But she has lost a client and gained an honest review. (The photo of the brown hair is the reference photo. The other photo is the choppy mess I received.)

5 /5 Ann Israel: I have been coming to Spruce Salon for a number of years and my experience has been the same every time - ABSOLUTE PERFECTION!!! Everyone is so welcoming and friendly and I am always treated as if I am someone very special. Paula - the wonderful and talented owner - has always been so kind, friendly, and accommodating to me and I always get so many compliments on my hair color and cut. On top of all of that, the salon is beautiful and comfortable. What more could you ask for? I STRONGLY RECOMMEND SPRUCE SALON!!!

5 /5 Corynne Razos: Spruce Salon truly sets the bar high when it comes to top-notch service and expertise! Not only is Paula a master at taming curly locks, but all the stylists at Spruce are phenomenal. They’ve worked wonders for my tween daughters, understanding their unique hair needs and creating styles that make them feel confident and beautiful. The atmosphere is so welcoming; it’s like visiting with extended family. With Spruce Salon, you’re not just getting a haircut – you’re getting an experience that leaves you feeling pampered and looking like you just stepped off the runway. Highly recommend!

5 /5 Paige Merrow: Paula greeted me with an enthusiastic smile before settling in for an attentive hair consultation and trim. Paula not only gave me a beautiful cut to accentuate my curls (who knew?!), but she provided so much knowledge into overall hair care and used products specific to my needs and typical routine. Paula was professional, cognizant of my time and hair (I had a wedding 1 hour after my appt ended), personable, and honest. I will most definitely make the trip (from NYC) to go back.

5 /5 Jonathan Taee: Took my two daughters, 8 and 4 to Spruce this afternoon. We had a lovely experience. Everyone was super lovely and kind. They made my girls feel special and cared for. And the haircuts were fantastic. We’ll be returning for sure.