5 /5 Jim Manley: Using the services of a couple of "chain" dental groups was a total disaster. From billing problems to technicians that were not fully trained, I was unhappy with the dental services I received. The final straw came when a dentist I preferred left the practice and another dentist came in and started working on my teeth. He never gave me his name or explained what happened to the other dentist. A bridge that I had was partially disconnected by a technician that did not know how to take impressions. She pulled so hard, it broke off one side off the bridge. All the dentist did, was shrug his shoulders. That led me to a search for a new dentist. My brother-in-law who had worked at the UB Dental School, highly recommended Dr. Zack Teach. He praised Doctor Zacks work ethic and knowledge. I signed on with Dr. Zack as a patient and I am glad that I did! Dr. Zack is thorough, precise and explains what he is doing every step of the way. I recently had implants done by Dr. Zack and I am truly pleased. Although he may be a little higher in cost, the work he did for me fit like a glove. From his assistant, Shannon, to everyone in the practice, I was made to feel like part of the "family". I highly recommend Doctor Zack teach as your next dentist.