UR Medicine Primary Care – Manhattan Square Family Medicine - Rochester (NY)

1 /5 Grace L: Dr Robbyn Upham provides bias care. She is unwelcoming and demeaning towards patients. She provided minimal assessment regarding very serious concerns that were later diagnosed. Due to Dr Upham’s poor assessment, I suffered significantly, much longer than I should have. Her response to my very serious medical concerns was to “ read a book”.

1 /5 Stephanie Hare: why seek medical care from your doctor when you can tune into the oprah network and get an ad for weight watchers which is what dr lavender is gonna recommend anyway edit: came to talk to dr lavender about concerns i have with my care (she is prescribing me a combo of drugs that arent supposed to be taken together, and in fact told another patient i spoke with that she would NOT prescribe them together bc theyre dangerous)–and instead of addressing ANY of my concerns, she vindictively misgendered me throughout the after visit note. Not sure she should be allowed to claim the "safe space" her little sticker says she is.

1 /5 JESTERK0RE: Receptionists always act like youre bothering them, when you come to pick up paperwork theyll tell you that they dont have it without even looking, or even listening to what you say. Ive been coming here since 2016, and its always been like this with no change. Doctors barely respond to mychart messages, but urge that you use it to contact them. I have been waiting 5 days for a reply regarding medications, no matter how many times I send follow up messages, theyre ignored. Not to mention it always takes 2-4 months to get an appointment, youre better off going to the ER or urgent care. I love my provider; but theres just so many things wrong with this office that they refuse to do much about.

5 /5 Butterpecan Rosemary king (Madrina): Love the clinic the staff are friendly and the doctors are amazing they care about you like no other doctors. They also have the lab department for your blood work and they have obgy and mental health. Oh and they have parking no need to pay to park .

5 /5 Nikki Mula: Dr. Rodrigues is amazing. She is such a calm thorough physician. She always listens to me as a patient and then weeds through each complaint. Sometimes it’s very difficult to get a appointment with her I assume because she’s such a great Dr. But she is awesome at answering her mychart and treating you through Mychart when possible. Connie her nurse is also very pleasant. I have been a patient here for 5 years they are one of the best in town.