Whitney M. Young, Jr. Health Center - Albany (NY)

5 /5 Michelle Orr: 900 Lark Dr. in Albany Whitney Young Dental I was in a lot of pain. I got in fast with an emergency appointment. Everyone there is very nice. Pleasant answered all my questions did not rush me very clean. They were very thorough with my tooth extraction. They took an x-ray after to make sure there is nothing left behind. I will be going back special thanks to Tracy and Liz. They helped me a lot. Thank you so much.

1 /5 Sandra Austin: Hello, I hope this message finds you well. I wanted to share my recent experience with your reception service, as it was quite frustrating. I was on hold for 45 minutes before the receptionist picked up, only to be placed back on hold for another 20 minutes. During this time, I feel there could have been better communication. When placing a caller on hold, it’s helpful to check in periodically if the hold time extends beyond a few minutes. This experience lasted over 30 minutes total after the initial wait, and I believe some retraining might benefit your team to improve customer interactions. I appreciate your attention to this matter, and I hope my feedback helps enhance the service for future callers. The receptionist was great when the call was finally answered. Thanks,

1 /5 brians song: Terrible receptionists they dont care abt patients.This place needs to be shutdown period. half witts, diversity hiring has to stop!!Before someones abssessed tooth caused by their office scheduling causes serious issues with recurring problems from work by Dr Unger.you cant be serious the 2 receptionists womens need to be fired immediately!!Im so glad I found another dentist office I would never go back to Whitney Young after what I had to endure as a patient thier.

1 /5 Hannah Meacham: I have been seen in the ER multiple times for the SAME tooth infection. Ive been trying to make an emergency appointment for WEEKS. They make you wait on hold for a goddamn HOUR, just to tell you all appointments have been filled try again. I called today at 8am, 20 SECONDS into the work day, waited on hold for 15 minutes at "caller #1 in line" JUST TO BE HUNG UP ON?!? I call back, AND IM CALLER #12??? Are you kidding me?! UNACCEPTABLE!

5 /5 Cyn Champion: The staff here are very warm, compassionate, thorough and professional. They were able to get me in for an appointment due to a cancellation when NO OTHER DENTISTS were accepting new patients. I appreciated that they worked with me and made space. I received a thorough cleaning and x-rays. The hygienist and assistant were kind and patient. Dr. Unger was very detailed in his explanation of what I needed according to my x-rays. I left there feeling amazing! Beautiful building and office, quiet, calm atmosphere, very clean.