Williamsville Family Dentistry - Williamsville (NY)

5 /5 Samantha: This is my regular dentist, and my son and I always have an excellent experience. I started feeling major gum pain a week ago, and the office got me in within two days thanks to their waitlist and I’m already on a path with a referral to figure out what’s going on. Excellent care as always!

1 /5 Margarette Rogers: I have been trying to contact them since 2/8/2025 no one never called me back. Now today May 1,2025 they answered I explained my appointment on 2/5/2025 I wasn’t able to make my appointment because 2/5/2025 @3 AM in the morning I was taken to hospital by ambulance for a heart attack and I had been trying to call to reschedule. Well when the lady put me on hold for 10 minutes today 5/1/2025 she returned to the phone to tell me they will no longer serve me for me to seek elsewhere for another dentist. Prior to this happening I have a new partial that was made at least three times that I’m unable to wear the partial because it couldn’t fit and I don’t have a gap in my teeth, however, they made the teeth with a big gap in front and now the dentist is getting angry with me claiming that I was bullying the staff because the teeth didn’t fit and demanded that they fix the problem. They never did they got paid for work they never completed and I will be calling BBB and notify Medicaid.

1 /5 Kidder Jesse: Our appointment was cancelled without notice, and we were falsely told that attempts had been made to contact my wife—despite her receiving the appointment reminder and having no missed calls. We wasted over 30 minutes of our time due to this oversight. When my wife asked them to call her on the spot, her phone rang immediately, proving the contact information was correct. Extremely disappointing and unprofessional experience. Update: Ownership heavily implies that we are lying about what factually happened. We didnt get notified of our cancellation until we were standing at the front desk for the appointment. We will gladly bring our business elsewhere.

5 /5 Kimberly Bragg: Dr. Clauser is a ray of sunshine! We have been seeing him for 18 years and he is the most caring dentist Ive ever met!! He has been wonderful with my children since they were preschoolers and even held my hand at 32 as I cried about having my first cavity fixed. He makes time for every patient, never judges, always has a smile on his face, and we truly look forward to seeing him. He is also terrific with getting kids into good oral hygiene habits. We recommend him 100% and will stay with him until he retires!!! A+++ ❤️

3 /5 Jeff Turner: Ive been going there for years as a regular patient. The atmosphere use to be Family. I think they should take the Family out Now. This place has changed drastically. I had my tooth pulled. The dentist was so cold, he made no recommendations, told me nothing. Just pulled my tooth. May consider finding another dentist that cares. This place is not the same. Its changed for the worst. Please take the Family out the name. Theres nothing Family about it anymore.