WNY Urology Associates - Cheektowaga - Cheektowaga (NY)

1 /5 tara petty: Multiple bad experiences with this office. I was referred initially to follow up about some abnormal results. Dr. Gonka scheduled some imaging to be done. Her and multiple of her staff told me multiple times that I would have all of the results before I left the day of the imaging. This did not happen. Dr. Gonka told me she would call with the results if there were any issues. She never called. There was no follow up. About a year later, after visiting the ER due to kidney stones, my primary scheduled a visit with this office for follow up as I was already established there as a patient. This office communicated the wrong date of the appointment, so when I showed up for my appointment at the time I was told, they said I would not be seen that day, and that the appointment was for the next day. When I came back the next day and finally saw the doctor, the doctor had no idea why I was there. She thought I was there to follow up from the testing done a year earlier. She had to scramble to look at the notes and did not look at the most recent imaging but only a summary of the findings. She scheduled me for more imaging that day, which I had done after seeing her. She also said that I needed to schedule a follow up appointment with her six weeks out to discuss treatment of the remaining stones. The office called me later in the day with the results of the imaging done that day. That follow up appointment was today. I waited over 30 minutes to be seen. The provider I saw was not Dr. Gonka. All the provider did was give me the results of the imaging that I already had from six weeks prior. There was no conversation about treating the remaining stones. When asked about it, the provider said they were stable. I already knew that. It was a complete waste of time. Due to multiple chronic health conditions that I manage, I see multiple specialists on a regular basis. I am used to a range of the level of care across different specialties. None of my experiences have been like this. This office feels like a human factory and the incompetence demonstrated by multiple levels of their staffing leads to me questioning their competence to provide appropriate, adequate care. I will be working with my primary to establish care with a different urologist for any future care. Avoid if at all possible.

5 /5 Allison: My Dad is a current patient and he has had nothing but good things to say about the office from the warm and welcoming staff at check-in to the excellent physicians who provide the best care. He travels from out of the area just to come to this office and has continued to do so for years. He highly recommends this office.

5 /5 Jack Smith: Everyone from the front desk to the providers were wonderful! They were knowledgeable and friendly. My appt was on time and all my questions were answered. Ive been to several different doctors offices and Western New York Urology Associates beats them all!

1 /5 Kelley Lorich: It’s been 2.5 years since I have come back to this place because I avoid it at all cost due to being completely unorganized and only out for $$, not patient care. This morning I couldn’t take the pain anymore so I called the office at 8am asking for an appointment. They called me back at 9:10 and asked me how soon could I be there, I said 20 minutes and they said “perfect come now.” I get there at 9:30 and am told my appointment isn’t until 2pm. I explain that they are the ones that told me to come now so I did. Then now tell me to just sit here and wait to see if they can get me in. This is absolutely ridiculous. Next time, I’ll go to the hospital.

1 /5 MLQ L: Ive been coming to this office for years, I can finally say that no matter what happens to me and my health, I will NEVER EVER return. Each visit Im there for well over an hour in the waiting room, then wait to see the Dr, then go to checkout and wait again, but cant hear the scheduler talking to me because I have trouble with hearing. This place it is an office set up more like a factory farm for humans. No one answers after calling to them from an exam room after waiting for a substantial amount of time, being left in a vulnerable state because youre undressed from the waist down, but finally when someone comes they get less than 2 inches from a patients nose to inform them that theyre still running behind, but have no decency or respect to update the patient so that they can make sure they have transportation set up to get home. Ironically though, they get beyond furious when a patient is still waiting to get picked up, but cant leave if a patient in a wheelchair is still waiting for their ride outside unattended because theyre off the clock. All of this said, they are more than happy to bill you for a no-show because you left only so that you can get a ride home and avoid them being furious that you cant get home when their office has closed for the day. Honestly, if they bother to remove my post, I will just repost it again because potential patients should know how their staff overbook themselves, yet if a patient is 15 mins late, they will not see them and just send them a bill, afterall, money is way beyond important to them than treating their patients with any dignity or respect.