Austin Burgess I needed a clutch, I needed driveshaft work I needed many heat shields put back up, I needed radiator work done, I needed a coolant flush and an intake manifold on my 2019 golf R. Kent was honest with me, pricing was good, and it got done in a timely manor. I get nervous when brining my car places because it is a higher end vehicle, but when I drop it at European I am very comfortable doing so. Long story short if you have a European car go to Kent, he will take care of you and the job will be done right, after the service I’ve received here I won’t go anywhere else, 10/10 customer service, 10/10 communication, 10/10 work quality, I am very happy with the way I was treated here.
5 /5
Andron Bogdasarov My experience with European Autohaus was extremely disappointing and frustrating. First and foremost, they charged me a whopping $388 just for a diagnostic check on my engine. The result? They could only vaguely conclude that "something is wrong with the engine." Well, I already knew that, which is why I brought it to them in the first place! For nearly $400, I expected a detailed diagnosis and a clear explanation of the issue, not a vague statement.
To make matters worse, they attempted to tack on storage fees without any prior agreement or even notifying me beforehand. This blatant attempt to extract more money from me without transparency or consent is completely unacceptable.
They seem more interested in squeezing every penny out of their customers than actually providing quality service. This kind of money-hungry behavior is completely unacceptable and shows a total disregard for customer satisfaction.
Overall, I found European Autohaus to be unprofessional, overpriced, and lacking in basic customer service ethics. Charging exorbitant fees for inconclusive diagnostics and attempting to sneak in additional charges only added insult to injury. I will definitely not be returning, and I cannot recommend this place to anyone looking for reliable and honest car service. There are plenty of other places that offer fairer pricing and better transparency.
Reporting to the Better Business Bureau and consumer affairs is absolutely warranted based on my experience. Their practices of charging exorbitant diagnostic fees without providing adequate service and attempting to impose undisclosed storage fees are not only unethical but also potentially misleading to other consumers.
1 /5