Albany Med EmUrgentCare - Coxsackie (NY)

5 /5 Jessica Lynn: I don’t normally bother to write reviews but I had such a positive experience at this urgent care, I wanted to share it. Everyone went out of their way to accommodate me from the moment I walked in the door. My insurance can be difficult to navigate but the nice lady at reception went the extra mile to figure it out for me. She was kind, friendly and helpful. The gentleman who did my intake was warm, sympathetic and completely professional. We chatted pleasantly but more importantly, I felt he took my health concerns seriously. I had a couple of things going on and he listened to everything I said, asking questions about the details to make sure the clinician who would be seeing me would have all the pertinent information. After being shown to my room, where I only waited briefly, a lovely practitioner showed up. She went over my concerns and addressed each one. I was given the health tests I needed and a professional exam and assessment. She was nice, attentive and methodical and I didn’t feel at all rushed. The whole experience only took an hour. The facility was very clean and the entire staff was professional, kind and excellent. I would highly recommend this urgent care to anyone.

1 /5 Emily Rose: My significant other has been ill with flu-like symptoms for 4 days. I urged him to go to UrgentCare for stronger medication as his fever is not breaking with Tylenol. Michelyn Myers PA coerced him to not receive a flu-test and presumed it was the flu. She directed him to pick up a handful of OTC medications and sent him on his way, after he had vomited in the exam room. Not giving flu/COVID tests for symptomatic patients alters local flu statistics - malpractice. It is also noted in his paperwork that he has been ill for 2 days, not 4 - false documentation - malpractice. He was not treated AT ALL. Waited for 2 hours and was seen for less than 15 minutes. She stated his symptoms would resolve in "2-3 weeks." Wouldnt be so if he was given proper attention and medication. I contacted UrgentCare for direction to a manager or HR, the first number was internal HR for employees, the second number given was for Public Relations, but they are closed after 4:30pm and not available on the weekends. I am appalled with his treatment, or lack thereof, and will be taking further action as his symptoms have gotten worse since him being there this afternoon.

1 /5 Suzannah Kratz: The name of this place is a misnomer and actually dangerous. It should be called/described as a Dr.s office for same day and somewhat after hour visits. We called ahead to the main urgent care number yesterday (who looked at the Coxsackie office schedule) to ask about getting stitches there or at ER. We’re told it was ok to come in there because they were not very busy and my husband could be seen much more quickly there than at the ER. My husband had cut himself and it looked bad but unsure how bad. So we flew over there. My daughters had packed the cut and did a sort of tourniquet with towels and duct tape on it so not currently visibly bleeding, but he/they had blood all over them and they were trying to keep his arm above his head to help keep bleeding at bay. It looked bad - as in it was visibly disturbing to see them. After the woman at the front desk (who was friendly and apologetic) had called the staff in the back she said all they could do was offer an appointment at 4:00 - 3 hours later! I get being short staffed, but even the 2 other people in the waiting room were shaking their head. No other options provided. Not even a Dr or nurse who would come out to quickly assess the situation and determine the need for or to call an ambulance for us. I was panicked asking what we should do. Again told that he could be seen in 3 hours. Needless to say I made the decision to jump in the car and drive into Albany to the ER. It turns out he had severed the artery in his arm and required 4 tourniquets and then surgery. I’m not saying that they could have treated this (and if I had been able to see the wound I would have called 911 first) but any level of care or concern AT ALL, any guidance for 4 scared people asking for help, would have at least been calming. Saying you are urgent care (and we needed urgent care - if even to help transfer us on) is literally dangerous - if you are only making scheduled appointments that should be clearly noted all over the place. We wasted time driving there because we were told they could help. Again, understandable if the case was beyond their capability, but to not even assist in the slightest - again if even to just take a quick look at him and call an ambulance for us - was entirely reckless on their part. If you have any question as to whether they can treat you for a possible serious condition, my recommendation would be to head to the ER 100%.

5 /5 nadine myrdycz: Katie Millett, FNP was excellent with my daughter who recieved stitches today. Front desk staff was also excellent. Thank you so much!

5 /5 Al Preville: Eileen, Jennifer, Michelyn and Dennis were courteous, professional. They went above and beyond to make sure I received prompt care when I arrived. Thank you all for taking care of me.