1 /5 Tina McMasters: My experience after surgery at the ambulatory surgery center of Western NY. I had surgery on April 11, 2024, My nurse before surgery was great but the one afterwards gave me the impression that she had a problem with me, So to tell you how it started, I woke up from surgery in so much pain that I started crying. The pain was so agonizing I didnt know what else to do. So this nurse informed me that she gave me everything that she could have given me which at this point I still never said anything to her. I"m still crying at this point. So another nurse walked by and asked what was going on and she told the nurse that she didnt know and that she gave me everything. So I asked her if she could help me go to the bathroom when she roughly started handling my arm that just was operated on while she knew I was already in pain because I had been crying and saying my arm hurts multiple times before I asked about the restroom. So as she continued to hurt my arm putting on my shirt. she then put my pants on the same way and then started complaining about my shoes I wore. She literally asked me why was Im wearing my shoes and I said its raining out and she then said so why did you have to wear these? I stopped responding to her and asked her where Dr. Tettro was and she then replied that he is in surgery. So I called my pain management Dr because If Im in this much pain now how would this look like at home. She then told me to hang up my phone and I responded no, so because I said no she refused to give me my discharge information after she called my driver back to see me she explained some things to them instead. At some point she went and told DR. Tetro something because when he came out he had so much to say to me without even knowing the full story. He didnt give me a chance to tell my side which made me more disappointed because Ive been his patient for over a year and thought we had a good Dr/patient relationship so I just left. When I left I didnt even know how and when I could bathe.
Ive had like about 8 surgeries in my life and have never felt that kind of pain afterwards and have never been treated the way that I was at this facility. This was the worst experience Ive had in my entire life. Something should be done about this. They have a worker with an issue and I hope that she hasnt made anyone else feel this way and they just havent complained about it to you. After I made this complaint the Dr that did the surgery no longer saw me to explain or apologize nothing, he just pasted me off to his assistant and the person I complained to on the phone just said we will take care of it. Don’t go there