1 /5 Adrian Doerfer: I broke a tooth and I made an emergency appointment online on 7 April 2025 because they are pretty much the only dentist office that offers emergency dental services in our area. I made the appointment for 8 April 2025. I got a call to confirm the appointment the day before and the person on the phone was going over everything as if I scheduled a new client appointment. I informed them that I made an emergency appointment and why I needed it. I was told theyd see what they could do when I came in. I showed up for my appointment 1pm and it was a complete mess from the start. I sat 20 mins beyond my appointment to get called back for x-rays. The assistant told me all that was going to happen and it was all new patient steps (exam, hygiene consult, etc.). I told them, I made an emergency appointment. I sat in the chair waiting for the dentist for about 15 mins. At this point, its 1:45pm and my appointment 1pm! I talk to the dentist and tell her why I was there and that I made an emergency appointment and I already had an exam and cleaning a few months prior. She acknowledged and said she wasnt sure if she could do the repair at that time, but she would see what she could do with the Office Manager. The dentist looks at my tooth and confirms it needs to be fixed. She left and the hygienist came, it is almost 2pm at this time...an hour after my appointment time. She finishes telling me all about hygiene and such and then says Im done and can go wait for the Office Manager in the reception area. Around 2:20pm, the Office Manager calls me back and goes to start explaining my treatment plan and says that Ill need to make an appointment to get my tooth fixed. She offers an appointment later in the afternoon, but I told her, like I told the dentist, that I had to take my son to an appointment in the afternoon. I also informed her that I made an emergency appointment online, like the website offers, and the amount of time I spent just waiting to be seen and for things to be explained to me that I recently had done, the dentist could have fixed my tooth. She says that emergency appointments are only offered on a walk-in basis. I let her know that is not what is advertised on their website. So, I do not have have my tooth fixed and I wasted over 2 hours of my life in that place. Aspen Dental is definitely about how many people they can see and not actually trying to take care of their patients needs. It gives me the feeling of a way to run up charges on peoples dental insurance plans. I just wanted my tooth fixed so that it stops hurting.
