1 /5 Jacqueline Molina: Julie Occhino Luxury was my hair/makeup artist that I had chosen for my wedding. I had never met Julie as my wedding was 2.5 hrs from my home and she was on my preferred vendor list from my venue.
I had gotten in contact with Julie to inquire with her for my makeup and hair the day of my wedding. She was such a sweet heart over the phone and I felt confident her service would be great. However, that was not the case. As we had entered 2024, I wanted to reach out to her to set a makeup/hair trial for my wedding. She had become very unresponsive, not replying to my e-mails for weeks at a time. She had become very hard to communicate with, and even more difficult to set my hair and makeup trial. She had suggested todo my har and makeup trial the day before my wedding and thought it’d be great as I could go all dolled up for my rehearsal dinner. As someone who works in hospitality, I thought this was very strange and quite honestly, very unprofessional. She would not travel to where I was from for the trial, would not travel to NYC (although her Instagram states that she does travel to NYC). I became very suspicious over her intentions and just when I thought I resolved the issue of having my trial 2.5 hours away from home where we would do my trial at my wedding venue, she cancels a week before I was supposed to go upstate for my trial. It was very disappointing to me and she stated she would reimburse me my deposit in 7-10 business days on April 7, 2024. As of today, August, 14, 2024 I have yet to receive my refund of my deposit. I am very disappointed in her service and lack of communication with a client and even more disappointed that she has not given me my money back.. DO NOT BOOK WITH THIS VENDOR.