5 /5 Karen Albeck: I was transferred from another hospital because Bassett had a gastro practice. I arrived via ambulance to a bed waiting in the ICU Step-down unit. The care at Bassett was wonderful. I was treated with respect, listened to and made comfortable. Treatment plans were explained, discussed, and carried out with skill and confidence. Every question was answered by staff who never grew impatient. They even charged my phone at the desk. I couldnt ask for a better experience.