Northern Heart Specialists - Carmel Hamlet (NY)

1 /5 Ateek: If negative stars were available this group would get them all. I was a patient here and my doc had an emergency and is on leave. They called to cancel my appointment and when no one called to reschedule I called and asked what is happening? Doc out till at least October. So I asked for a different Endo doc and they have none and dont refer. Way to take care of your patients. I was really shocked that they had no care or concern for patients. No plan in place for emergencies. Stay away. I loved my doc here, but front office and senior management needs some serious work.

1 /5 Kaitlin: Had a pretty strange experience with one of the schedulers at this location. I received a message from this office that I needed to reschedule an appointment with a call back number. The woman who answered told me she could not reschedule my appointment and abruptly hung up on me before I could say anything. The doctors and PA here were fine but this isnt the first time the front desk has been weirdly hostile.

2 /5 Old Sitoa: I have to agree with previous reviewers - the medical staff are lovely and caring, but please, please do something about the front desk. They are so rude in Carmel. I’ve been to the Fishkill office, and the admin staff are wonderful there. So, I would recommend the doctors and medical personnel, but just avoid the Carmel office.

2 /5 Michael Zachmann: Dr merla is wonderful. However I have had repeated issues with the staff. One was they said I had no insurance when I did infact have it but regardless the check in staff wouldnt let me in to the appointment for a follow up after a cardiac procedure. Both CVS and express scripts have had repeated issues getting my prescription authorized leaving me without my medicine at times. Again the doctors are great but the staff keeps dropping the ball.

1 /5 Sean Nickerson: You literally cant get a hold of a single person in the whole practice in any office . Left multiple messages and cant get a call back . I entered every number on the automated system to try and speak to a person multiple times. Even on one branch it said all attents were busy but I would be out in que . I was put in que and the automated system said I was number 1 it rang for a while than went to voicemail. The second time it rang multiple times and than it hung up. My family and I are switching practices