Geneseo Medical Campus - Geneseo Katie Morgan: I requested a medication refill to a new pharmacy, with the information for the new pharmacy, and the refill was sent to my old pharmacy within an hour of my request. I called the office to have it sent to the correct pharmacy. Its now been over 24 hours, multiple requests, and no information or updates just they "havent reviewed it yet" okay but why did you approve the first one immediately and send it to the wrong place even though I provided the correct location and information including the phone number and address...? Theres a shortage and this is time sensitive. Dr Walters specifically told me to call multiple times if the pharmacy doesnt receive the refill, so obviously he believes his own staff to be incompetent and apparently hes right. Im finding a new doctor and hopefully this location gets it together and hires some more competent employees to handle client needs.
Strong Memorial Hospital - Rochester Jlabash21: They forgot me in the ED until I walked up and asked after 6 hours of waiting how it was looking for me. And they responded “no one took you back to a room yet?” Then immediately got me back. Spent the whole night in the tent with it smelling like people defected on the floor. The tents bathroom-pipes froze so if you needed to go to the bathroom you needed to walk through 10 degree weather to use the lavatory inside the ED. I’m a breastfeeding/ pumping mom and the ER let me store my expressed milk in a designated fridge with labels. However when I was moved to the observation unit they brought me a plastic container of ice and said this is how they do it on this unit and they don’t think the ER should of allowed me to use a fridge. Breast milk is suppose to be below 40 degrees, without knowing exactly I cannot guarantee my breast milk is properly stored. Not a good look, lactating moms beware !!
