Strong Memorial Hospital - Rochester (NY)

2 /5 Jlabash21: They forgot me in the ED until I walked up and asked after 6 hours of waiting how it was looking for me. And they responded “no one took you back to a room yet?” Then immediately got me back. Spent the whole night in the tent with it smelling like people defected on the floor. The tents bathroom-pipes froze so if you needed to go to the bathroom you needed to walk through 10 degree weather to use the lavatory inside the ED. I’m a breastfeeding/ pumping mom and the ER let me store my expressed milk in a designated fridge with labels. However when I was moved to the observation unit they brought me a plastic container of ice and said this is how they do it on this unit and they don’t think the ER should of allowed me to use a fridge. Breast milk is suppose to be below 40 degrees, without knowing exactly I cannot guarantee my breast milk is properly stored. Not a good look, lactating moms beware !!

5 /5 Rayleigh Staba: I want to express my heartfelt gratitude for the exceptional care I received at Strong Memorial Hospital. I arrived with severe nausea, vomiting, diarrhea, and abdominal cramping. After thorough evaluation, the team diagnosed me with gastroenteritis, that likely caused an esophageal tear, which resulted in air entering my chest where it should not have been. Throughout my stay, every member of the staff was absolutely wonderful, showing patience and compassion, even when dealing with challenging situations involving law enforcement. I was particularly touched to see some staff come in on their days off just to check on me, demonstrating their genuine commitment to patient care. While I noticed that some patients faced longer wait times, it was clear that many of them had visited the ER when urgent care or a primary doctor would have been more appropriate. This congestion, though unfortunate, did not detract from the hospitals overall efficiency and care quality. Overall, my experience was one of the best Ive had at any hospital. Thank you to everyone who played a role in my recovery!

1 /5 Elizabeth Robinson: I sat here for a long time deciding if I wanted to write a review but after recent events decided so. I went into the Strong emergency room on the night of March 24th 2025 at around 11:49pm due to a fall where I injured both ankles. After checking in I waited roughly an hour for an X-ray where they made me walk to a wheel chair because the gentle man would not bring it to me. Once done with the X-ray the gentleman then wheeled me back to the waiting room where he then made me walk back to my chair. I waited around 10 hours and was not seen once. I was not given ice, medication, nor a wheel chair/ crutches to get around so I could not go up to them and ask or even go to the bathroom. Another patient grabbed a chair for me to elevate. I had multiple anxiety attacks is while there due to the stress of the pain, meanwhile the front desk people were sitting there making fun of me. At around 10:00am on the 25th of March a doctor came up to me in the waiting room and asked me if I wanted to go to a room or be told what was wrong in the waiting room. I was so exhausted from being there I opted to be told in the waiting room where he told me I had a moderate sprain. Had to wait over another hour to get any medication for pain where the nurse was rude and talked down to me and some workers were again making fun of me. I finally left around 11am where another patients family wheeled me to my car as it was extremely painful. I was told I could start baring weight on my foot and the end of that week we’ll to my surprise two weeks later the pain has only gotten worse and so I had to take time out of my work schedule to get more x-rays done and to my surprise I have a fracture on my ankle. So I have been walking on a fractured ankle for two weeks all because the Dr couldn’t take his time to actually properly look at my x-ray. Please do yourself a favor and go to a different hospital.

5 /5 Lucia Jander: I donated a kidney in the Transplant Program at Strong Memorial in January 2025. I am a doctor with 29 years of clinical experience-I am able to assess the quality of medical care very well. I received SUPERB CARE from everyone at Strong, from the surgeons to the residents to the midlevel providers, nurses, technicians, PT, pharmacy, social work, nursing aides etc. It was well organized, coordinated, respectful and efficient. THANK YOU, Strong. I would recommend this hospital without any hesitation.

5 /5 Sarah Weiss: Strong Memorial was fantastic for the delivery of our baby. Dr. Sun led an expert team and the nursing care was superb in labor and delivery, postpartum, and the newborn nursery. They were well educated about gestational carriership and non-traditional families. Im glad we chose to come here.