1 /5 Jessye Salmon: BEWARE DO NOT GO HERE!!!
It has been around 2 months when I got my hair cut here, and it’s taken that long to fully process the trauma that took place at the salon. I came in wanting a mullet, and a previous hair stylist made the foundation for this cut (my other stylist did not want to go all the way but that’s a different story love him). All they had to do was trim the sides and I would be on my way. I initially was excited, since the receptionist had the hair style that I wanted. But when I got into the chair that I booked (I believe her name was Jaqueline), I could tell immediately had no idea what she was doing. She lacked confidence, and I become very nervous when I asked genuine questions and was trying to walk her through what I wanted. The entire time I was very clear, I wanted to retain the length of my hair. She proceeded to cut my hair, then wash and style it. Now with curly cuts there are 2 cuts involved, a dry cut when you come in and a second one when it is washed and styled. Now during this second cut her boss (I’m assuming the owner) came over and started to speak to her in Spanish, I did not understand what he was saying but then he started touching my hair and trying to explain to her what to do to give me my desired cut. This is when I felt truly uneasy and started to speak to him. He said that she cut the length of my hair and to get the desired cut that I wanted I’d need to chop almost all of it off. I was mortified, and started crying in the chair. I was very upset and what was worse, the whole salon was looking at me as I was mourning my hair. The boss then took over the cut and explained to me that I’d had to sacrifice the length to get what I wanted. At that point I just wanted to get out of there and was in a haze so I just said yes. This was a major mistake. He cut all of my hair off. Did not remotely give me what I wanted, not even close to the shape of the Mullet even short, and sent me on my way. He comped the haircut (which I was not going to pay for anyway after what had just happened), and the worst part was, there was no apology given by anyone who had touched my hair that day. No one said they were sorry, nothing. Honestly if I was given an apology I wouldn’t be making this post but they lacked the character to do so.
After reflecting on my experience I believe that my initial stylist was not properly trained on how to do African American hair. I have 3c/4a hair, and I believe it is that which made her uncomfortable doing my hair. This is unacceptable being a diva curl salon which is meant to be inclusive of all curly textures, even mine and it was clear they are not properly trained on how to do it.
To capelli curl, you must do better. Learn how to apologize to a customer and learn how to do type 3c/4a hair and most importantly know when you are out of your depth. She clearly did not know what she was doing and if she just backed away and said she couldn’t do it we would be in a completely different situation, but no. We both know what went on, you knew you messed up, and now I have to live with the consequences and I will probably be regrowing the hair you butchered for years to come.
