1 /5 John Quigley: My familys had it here. Ive been coming to Dr. S SINCE 1999. Since 2007, my whole familys been coming here.
To be clear, the practicioners are amazing. The front office staff is overall the worst in the history of medical care. Anyone whos visited the office knows exactly the ones Im talking about.
These staff people have kept us from seeing our doctors and asked triage questions that a receptionist should not ask.
The offending staff seem to think its their personal fifedom, and they can control peoples medical care. History of inappropriate, unprofessional rude signage, conversations, and comments.
Today, my 11 year old is sick, the whole family is sick, but our boy has swollen nodes and had to see the Doc.
We were given an app. By one of the professional staff for 145pm
My wife (who is sick too) drove my son, was on time, and becuse she waited so long in line to check in, had the appt. Canceled and moved up.
My son did see the doctor, and again the care he received was excellent.
Its just thay every single time we go or call the doctor, there seems to be some unnecessary and unacceptable barrier to care.
The people who visit this office are either sick or have medical concerns. They shouldnt have to be subject to this kind of treatment.
If the offending staff doesnt like their job or feel they cant handle it, they should leave instead of having a negative impact on peoples medical care.
Furthermore, the office should step in and make the change as there are multiple complaints regarding the same people and the same subject. You look at reviews, and you take them with a grain of salt. People are sick, theyre in a bad mood etc.
But common sense tells you theres obviously a problem.