2 /5 Selina Newkirk: Review is in regards to one doctor and the front desk.
I called to make an appointment about a week and a half ago. My medications needed to be checked as I didnt feel they were working appropriately.
The receptionist I dealt with had me on and off hold for about 10 minutes total. She wouldnt give me her name so I have no idea who I was dealing with. She told me that the provider I had been seeing, who I was so happy with, left the practice about a month and a half ago so I needed to see someone else. That was fine until she told me the one doctor who I dont want to see. (Previous experiences with that doctor and being told that I was not allowed to come to their practice for ear infections any more and that I needed to go wait at Albany ENT urgent care going forward any time I had one). I asked nicely if there was anyone else I could possibly see because Dr. Elliot and myself- our personalities just dont mesh well. She then became rather irritated that I wanted to see someone else. She told me I would have to wait for the office manager to call me to make my appointment. I asked if I was in trouble or needed to find another GP, she said no but she couldnt make my appointment and Id have to wait. After a long silence, I asked if we were good after giving my phone number. She quickly ended the call. Fast forward to a week and a half later, I still havent received the call. So I called today and spoke with a woman named Emily, who took the time to help me and get me scheduled with a different provider. Idk if the office manager blew me off or the receptionist never forwarded my message. Either way, Im glad I wasnt dealing with something super serious where time was of the essence; I wouldve been 6ft under still waiting for that call.