Finger Lakes Medical Urgent Care Center - Auburn (NY)

1 /5 Robert Murphy: I’ve come to learn that the only care this “urgent care” has is how fast they can boot people out to an emergency room. Whether it’s sole laziness or lack of ambition to treat someone’s issues, this has to be a top 5 worst urgent cares to go to. You’re better off just going to an ER before even stepping foot here. Not to mention the doctor is rude, nurses find humor in someone being nervous, and their tone only changes once they’ve pushed someone to the point of tears.

1 /5 slim shady: Receptionists were incredibly rude. snickering at me and making rude comments under their breaths as i told them my symptoms. It would be one thing if this just happened to me, but they did the same things to both my mother and father who were in recently as well. Absolutely ridiculous. Will NOT be returning no matter my issue.

5 /5 Jonas Steinman: Fast in and out. The nurses and staff had AMAZING bedside manner. High props for these gal’s. Stitched me up and had me in stitches!!! Respect for these folks!!!

1 /5 shannan Bennett: my mom had to bring my son into this office due to becoming sick while visiting them. Upon visiting everything seemed to go well. The staff called me and was wonderful obtaining my consent for my son to be treated, as well as gathering his health information. This is exactly where the wonderful patient care ended. Not only did the rude doctor keep talking over my mom, but he flat out refused to check my son for strep and told my mom she was wrong that his throat was not red. Even though this is the main reason he was being seen, as well as an elevated fever. He diagnosed my son with an ear infection he did not have. Which would have been okay, if he even prescribed the right medication dosage for him in the first place. My son was not weighed nor did they check his height. He prescribed an out of date treatment, as well as one that was not even strong enough to treat the ear infection he insisted my son had. No sooner did I get my son home and to his primary care, where they able to find out low and behold he did in fact have strep, his ears where never infected and The PA Duc NGuyen prescribed the wrong medication. My poor five year old had to go two days feeling like utter garbage because of this poor excuse of a care giver. I would never take anyone to this facility for treatment! As a person whos job is to help others, he did an absolute terrible job at it!

1 /5 J A: If I could give zero stars I would. This place is dishonest and unethical. They do not tell patients how much a visit will cost them at reception. Im 100% sure they are trained to do that. They made me believe a visit would cost around $100-$200 but they proceeded to bill me twice for 1 visit. One charge from the Doctor and one charge from Auburn Community Hospital. $500 total. I had a severe sore throat, they did a strep test then the doctor did nothing. Told me it would get better on its own then proceeded to bill me over $500 for a 15 minute visit. He also wanted to do a chest X-ray (for a sore throat???) which I declined. An X-ray probably would have been another few hundred dollars. Before you come here, make sure you know your insurance plan and what is covered! They certainly will not tell you.