1 /5 Kaitlyn: This office is highly disorganized. As a patient with a common thyroid disease, I faced significant challenges in obtaining timely and adequate health care from this facility, resulting in a lapse in my medication. Having recently moved to the area a few months ago, I was not informed about the requirement for a check-up every couple months and the necessity of undergoing regular blood work to secure a prescription refill for a maintenance dose of medicine Ive been on for several years. Notably, no other doctors office has imposed such frequent visits for my thyroid condition usually a yearly visit and blood work was sufficient if I have not been experiencing any issues.
The most frustrating aspect was my phone inquiry about prescription refills. Upon calling Guthrie and being promised a prescription refill, I discovered a week later from the pharmacy that my prescription had not been filled, leaving me without medication. When I reached out to the on-call doctor at Guthrie, they suggested providing just one pill to hold me over. Given that I need to take this medication daily, the on-call doctor failed to comprehend why a single pill is not sufficient care in this situation. This incident highlighted the lack of understanding about treating thyroid conditions and the lack of concern for their patients well being.
While I appreciate the importance of routine blood work, it is crucial for my caregivers to inform me about the required procedures, keep me in the loop and not prevent me from taking my regular medication. The typical processing time for bloodwork, new appointments and receiving my medication at the pharmacy means that I am now without medicine for an extended period. There is a definite need for improved communication and organization within the office to ensure the well-being of patients.
