1 /5 Alora Finley: Let me start by saying I stoped supporting this business a very long time ago, but decided to give it another try. I had a Regular Pedicure and a Gel Manicure done Monday 3/18/24 with the polish provided by H Nails. I called the next day to make the owner Michelle aware that it began chipping less than 24 hours after my service and some nails did not have top coat on it. Whomever took my call rushed me off the phone. The pedicure was rushed and poorly executed, I should have stoped there my mistake. I returned back Sunday 3/24/24 with my own OPI Polish (I’ve been using for years with no issue). The owner Michelle started to take the original polish off and initially decided that only 6 out of the 9 chipped nails deserved to be fixed. She takes a client and leaves me sitting in the chair for 15+ minutes and says nothing to me. Finally another tech Sarah takes over, immediately takes out the drill to further destroy what little bit of nail I have left after filling to death on the previous visit, my nails are super thin now. She files them with a regular file and it’s now time to paint them. Sarah says to me your polish is cheap and that’s why it chipped so bad, I’m sorry I did not use my own polish the 1st time I used the nail polish that’s available here. OPI is a reputable brand! With the Professional top coat I use I can see every FLAW under the UV LIGHT. There is topcoat going beyond every cuticle, missing polish on the corner and sides of the nails, there’s not enough polish in most places, it’s just a really poor job (I still tipped the tech, because it’s the right thing to do, not to mention the original tech received a healthy tip that wasn’t deserved honestly). I went back in to show the owner and she’s hiding from not only myself but another Customer who came in who’s nails needed to be fixed. The customers hair she claimed to be busy with was being washed by the tech who did my nails the 1st day.
The point here is that there is a really awful trend in Rockland county when it comes to certain people and the services we receive in these establishments. I don’t appreciate my pedicure being a rushed 15 minute job and when another person of not my race gets the same service they receive world class service for the same price , I have an issue with this !
Instead of rectifying the issue I was left to leave this not stellar review. Treat people appropriately. I witnessed a few people getting rushed services while I was there. It’s very upsetting. DO BETTER MICHELLE !
(Photos really don’t show the missing paint or the top coat on my skin , these are taken 20 minutes after leaving H Nails.).
