LaClair Family Dental - Carthage (NY)

5 /5 Allix Swanson: I got a referral from this office and the staff was quick to help me get to the specialist that I needed. Super friendly, honest, and truly pleasant to work with. Really looking to help their clients. I am super happy to have worked with them!! Thank you!!!

1 /5 Molly Graham: After my dentist of 40 years retired- I gave Laclairs a try - never went back after one visit- clown show money grab- don’t bother going here

2 /5 Paedyn Johnson: Very disappointed. Started really like the place but that changed. One week before my cleaning they called and told me their hygienist is no longer there and that they will call me when they get a new one to reschedule. MONTHS later still nothing. I called to follow up and they told me they are sitting waiting. However I know three people that have just within the week scheduled cleanings that were seen after my last cleaning. I guess I was forgotten or skipped. I don’t plan on following up again to find out what is going on. I’m just done and disappointed at this point.

1 /5 Scott F.: I am a disabled retired Army Veteran, who has been diagnosed with Sleep Apnea. I was looking to have a FDA approved mouth guard made, as I gave up srtuggling with a CPAP machine. Dr. LaClair may be a very good dentist, but I have given this office an F for customer service! After repeatedly trying to get an appointment with them and providing all the necessary medical documentation and insurance information, I still was unable to get an appointment with this office. The office manager, Theresa, is incompetent at her job with things such as not being able to locate your paperwork, returning phone calls, verifying insurance information, or scheduling an appointment. I got so frustrated with the whole process that I have decided to go elsewhere. I may have some brain issues going on, but I am not stupid!