3 /5 Ronald Coleman: Firstly, I want to acknowledge the outstanding service provided by Dr. Oh and the attending nurses who provided exceptional care during my stay. Dr. Oh was very detailed and transparent. I never had any type of surgery prior to 2/24, but I didnât have any anxiety going into the OR. I was made to feel at ease and assured that I would be well taken care of and I was. I want to highlight my first and best nurse Alice. What a delight! Great energy and attentiveness to go along with outstanding care and compassion. She truly went above and beyond and I could tell that she enjoys being of service to her patients. I really wished she was my nurse for my entire stay because she absolutely separated herself from the other attending nurses. Veronica, another nurse, provided noteworthy care as did Starlin, another nurse who was very nice, gentle and courteous. This would have been a 5 star review had I not had the unfortunate displeasure of witnessing as well as receiving blatant rudeness from the receptionist named Maddie. What a disrespectful, unprofessional and crass individual. On two occasions I witnessed her answer the line when the gentleman I shared a room with called and asked for assistance getting to the restroom. She answered and asked what was needed and when she was told what was needed she simply hung up the phone without saying anything. No âok someone will be there shortlyâ or any other type of explanation or assurance that help would be en route as soon as possible so he had to run the risk of potentially injuring himself from going to the restroom alone. Something the staff constantly reiterated that we should not do. Later that evening I pressed the call button, she asked what I needed and I asked if someone can come close our door to which she gave no reply and simply hung up the phone just as she had done to my roommate earlier in the day. I pressed the call button again, she picked up and said âhave at it.â Of course I contacted the nurses admin and reported her. Unfortunately, thereâs always ONE. May she have all the days she deserves. âșïžâșïžâșïž