New York Medicine Doctors - New York (NY)

1 /5 Kevin Chow: I received terrible care, and many mistakes were made both in the office and with Dr. Timashpolsky. I came in with a hand injury and was referred for an X-ray. After having the X-ray at Langone, I found out that my hand was broken. I tried to follow up with Dr. Timashpolsky, who told me that my hand looked “normal.” Later, I discovered that I had been confused with a different patient who also had a hand injury. I repeatedly tried to contact the office and the doctor to clarify the diagnosis and receive treatment, however the message portal was down and their office was almost impossible to reach. It is a terrible system. I never received a follow-up or explanation. I don’t believe the message ever reached her. In the end, I basically googled my x-ray findings and ordered a splint off of Amazon. During my time dealing with this office, I had to get five referrals—whether for X-rays or an orthopedist—and all were written incorrectly, wasting both my time and theirs. After many mistakes, I learned how to write a proper referral and had to specifically ask them what needed to be included before they would write it incorrectly. Again, why am I basically treating myself here? As someone who needs their hands for their occupation, this was an incredibly frustrating and stressful experience. Every interaction left me confused, upset and so much of my time was wasted. My hand could have worsened or sustained permanent damage due to the lack of proper care. I won’t be returning.

5 /5 David Esteban Velandia Fracica: I went to see Dr. Motta, he was very professional and friendly. He solved my issues and answered all of my concerns. All necessary test was done at the office which was very convenient for me ☺️. Also, it was easier and faster to book an appointment through their website instead of Zocdoc!

1 /5 Yvette Sierra: After Dr. Tun left I was given another doctor. She is a very nice woman. This review is about Sarah the authorization coordinator. I suppose that’s her title anyway, I came into the office in February 2025 immediately following an inpatient stay at NYP. Anyway, I showed my doctor my A1C was 6.5 after discharge 2/16 I asked to be put on Ozempic and she sent the prescription. My insurance needs prior authorization before they will give me the medication. I live on a fixed income due to a severe car accident making me disabled and I cannot afford to “purchase ozempic at the clinic”. So, Sarah was to put the request for authorization in on the OPTUM RX portal. She did but failed to send my last lab readings which I gave the clinic a copy of and she picked other and wrote in pre-diabetic and obesity! Noooo 6.5 A1C is considered diabetic and I am not obese. I weigh 168lbs. I’m just over this clinic pushing other alternatives instead of appealing the denial. When I called the office asking about this I was sent a damn denial letter telling me to speak with my doctor regarding the denial. I didn’t do that I went directly to OPTUM myself because prior to being injured I worked for a major hospital for 20 years and I have experience in all of this. Especially OPTUM cause I’ve worked directly with them many times. Anyway!!!! I had to do my own appeal. I refuse to have a clinic not put in the work necessary to get me medication I specifically requested due to my high A1C! Not because I’m OBESE. Your employee needs to do her job to the fullest. Not half way! Especially when I am calling and telling her what was done wrong. Period!!! So angry and frustrated with this whole ordeal.

5 /5 Robert Lau: My old primary doctor retired, I had to find a new doctor. Dr. Tun is very knowledgeable. He explained things in detail without rushing. After my 1st visit, hes nice enough to follow up to see how youre doing. He used to have an office in Forest Hills. Hopefully hell be back in Queens, that will be more convenient.

1 /5 Sophie Quigley: One of the worst experiences I’ve ever had with a doctor. He was incredibly condescending and confidently said incorrect information. He argued with me that all menstrual blood looks the same. Additionally, he said it was impossible to have endometriosis on/near the rectum causing rectal bleeding even though it is not only possible but common. He googled the disease I have (endometriosis) in front of me and told me I was incorrect about my own experience and symptoms. Had I listened to him, I would’ve gotten progressively sicker without treatment. As I sat there crying, he told me I was the problem and that is clear from all of his 5 star reviews on Google. Do not see Dr. Jeffrey Tun, especially if you are a woman or have a complex health issue. This appointment was the definition of medical gaslighting