Sara Gruntz: I’ve been going to Dr. Molly Sheron since around 2018 the office in Amherst used to be great! Friendly staff and nice people she recently has moved and joined Mt St Mary’s health center (the new hospital location in Lockport) ever since then I’ve had nothing but problems the number they claim to have doesn’t connect you to their office yet the old number does??? I’ve asked about it the people at the front desk are clueless and RUDE specifically Roseanna who during a phone call cut me off in the middle of the sentence and hung up the phone on me for NO reason if you hate your job that much why are you working there? Because of this call I was discharged from the office what a joke
Eric Hill: This is a franchise like McDonalds… take your number and they’ll call you when they’re ready SMH pathetic way to do medicine and I just see it as a way for second rate doctors to operate… I’ll never go here again!
I will say the doctor is nice… I would love for him to be my doctor but I’m not down with franchised medicine… receptionist rarely answers the phone you mostly just get forwarded to the franchised medicine voicemail… I want to be a patient, not a number in line with multiple text messages sent to me while I’m in the waiting room…
Some advice to the DR… find nice receptionists that actually talks to patients and aren’t rude… and ditch the franchise… Mc Donald’s already has that covered.
