5 /5 Cathleen Maass: I just had cervical Spine fusion done on my C4-5, 5-6. From the minute I got there i was impressed with their hygiene protocols, making every effort to ensure that the site was clean by washing the site no less than 3 times from when I arrived up until I was wheeled into the OR. Every step of what was going to occur was thoroughly explained to myself and my husband and we were both given opportunity to ask any questions we may have had. I was reassured that my surgeon was highly qualified and experienced and was told by more than one nurse that they would let him work on their own family. I was in the holding area and next thing I knew I was waking up in my room. I was covered with warm blankets and had my family right there with me. I was told that I could order anything I wanted from the menu to be brought up, the service ran from 7am through 7pm. I was hungry but had my fair share of reluctance since I had not had any good experiences with hospital food in the past. I was very pleasantly surprised with the food at Mercy however. Not only is there a wide variety, but everything I tried, I enjoyed. Every nurse and doctor that took care of me was courteous, friendly and helpful. I was there for 2 nights, and never felt like I was an inconvenience when I would push the nurse button. I was frequently checked on, and brought water and ice as well as blankets and extra pillows. When it was time for me to be discharged, it was done quickly and efficiently. I wasnt kept waiting for hours for paperwork or for a doctor to sign off on the release. I have absolutely nothing bad to say about Mercy Hospital and if I should ever need to have surgery again, I would gladly go back there, and will recommend them to others as well.
