Mercy Hospital of Buffalo - Buffalo (NY)

5 /5 Cathleen Maass: I just had cervical Spine fusion done on my C4-5, 5-6. From the minute I got there i was impressed with their hygiene protocols, making every effort to ensure that the site was clean by washing the site no less than 3 times from when I arrived up until I was wheeled into the OR. Every step of what was going to occur was thoroughly explained to myself and my husband and we were both given opportunity to ask any questions we may have had. I was reassured that my surgeon was highly qualified and experienced and was told by more than one nurse that they would let him work on their own family. I was in the holding area and next thing I knew I was waking up in my room. I was covered with warm blankets and had my family right there with me. I was told that I could order anything I wanted from the menu to be brought up, the service ran from 7am through 7pm. I was hungry but had my fair share of reluctance since I had not had any good experiences with hospital food in the past. I was very pleasantly surprised with the food at Mercy however. Not only is there a wide variety, but everything I tried, I enjoyed. Every nurse and doctor that took care of me was courteous, friendly and helpful. I was there for 2 nights, and never felt like I was an inconvenience when I would push the nurse button. I was frequently checked on, and brought water and ice as well as blankets and extra pillows. When it was time for me to be discharged, it was done quickly and efficiently. I wasnt kept waiting for hours for paperwork or for a doctor to sign off on the release. I have absolutely nothing bad to say about Mercy Hospital and if I should ever need to have surgery again, I would gladly go back there, and will recommend them to others as well.

5 /5 Stacey Darwish: Mercy hospital you have yet again amazed me ! I delivered my last 3 babies here and i delivered my Newest baby here. I made sure to choose this hospital to deliver in. The staff in labor and delivery are just simply Amazing! always made me feel safe and calm. They are phenomenal. After when being moved to the room. The nurses are also outstandingly Kind and supportive. I tell everyone to deliver their babies here. The best hospital in Buffalo ny hands down ! Again thank you mercy for making me feel comfortable ❤️

5 /5 Sarah McCarthy: This review is specifically for the Maternity Department at the hospital. As someone who initially dreaded the idea of giving birth in a hospital and was even considering a car birth to avoid it, I can confidently say that coming to Mercy was the best decision I could have made. From the moment I arrived, overwhelmed and emotional, to the excitement of delivery and the compassionate postpartum care, the midwives, nurses, and doctors were nothing short of amazing. Every single nurse my husband and I interacted with was kind, understanding, and truly exceptional. We couldnt have asked for a better experience. If I could visit my past self I would tell her its not as scary as she thought because the staff really guide you through every step.

1 /5 Z. A.: I went to ER for sever sudden headache while I was driving back to home, ambulance said this hospital have all the equipment for my case and it’s the best choice to treat me though it was very far away from my address. They did 2 CT scan with IV, within few hours, I was begging them to call my family and let me go home. I couldn’t handle a light or sound and they put me next to the reception where the light and people coming and going talking. I was dying literally and all they care to keep me and make benefits out of me. I told them I feel I am going to through up and no one care or listen, instead the put me inside the CT scan and the through up cover my face and everything then they gave me a small towel to clean myself and I woke up in the morning all the sheets full with vomiting and I told them I feel the blanket is wet and the nurse said because I am cold but it’s not and it was obvious to see. My vitals were low at times, yet no one seemed concerned. After 14 hours of waiting, a doctor finally arrived to tell me it was “just a migraine” and sent me home. This experience felt more like a way to run unnecessary tests than to provide actual care. If it truly takes three CT scans, extensive bloodwork, and nearly a full day to diagnose a migraine, then something is seriously wrong with this system. To make matters worse, my kidneys have been hurting for two weeks since the visit, and I wonder if the excessive IV contrast played a role. I hope this reaches someone in authority who values patient dignity and ethical medical care. No one should be treated this way, it wasn’t an ER, it’s a nightmare.