The Best 12 MEDICAL SERVICES near Buffalo, NY (Part 3)

Anthony Disclaimer: I have never left reviews for bad service as I usually don’t like to hold grudges or condemn a business. However I cannot in good conscience keep this horrible experience to myself. If you want to get treated for an emergency do not go to this ER! I took my partner here when she woke up to a serious infection in her hand & arm that was discolored & swelling. The swelling was so severe that her ring was unable to be removed. We went to sisters hospital and checked in at the ER around 2AM and felt we’d get serviced in a reasonable time due to the seriousness of her condition and the waiting room only having a couple other people waiting to be seen. Both the registration nurse and the nurse at the triage saw her hand and DID NOT seem to have the slightest care or sense of urgency when my partner expressed the level of pain she was in. I’d like to add both nurses didn’t even attempt to examine her arm and just stated “okay your vitals look fine and you don’t have a fever.” We then sat in the waiting room for no less than 4 hours and her vitals weren’t even rechecked in that time. I mentioned the number of other people in the waiting room before because if the ER was full or if there were people getting rushed in on stretchers or others being prioritized due to the severity of their injuries, i can sympathize with a longer wait time. However that simply was not the case. It was not busy and my partner was not a priority even though the swelling in her hand & arm had doubled in size in the 4 hours we sat there unserviced. We came to the conclusion we weren’t going to be seen anytime soon and made the executive decision to leave and go to a different ER before her condition worsened and could possibly need amputation to even remove the ring stuck on her finger. I rushed her over to ECMC and we were seen and began treatment an hour later. Catholic health if/when you read this, get it together and restructure how your staff handles & prioritizes physical emergencies at your facility. It’s called an emergency room for a reason. Completely unnecessary wait times and a disturbing lack of urgency from your staff. I’d leave zero stars if I could. Do better.

Nicole Boynton Because ALL the hospitals in Rochester are so terrible my PA friend recommended I go to Buffalo for life saving care. Im not familiar with any of the hospitals but we have a clinic that Sisters runs here so I chose it. Huge mistake. I already knew the dx, Id contracted bacterial meningitis but Rochester is full of providers that would rather mock, traumatize & otherwise verbally abused patients than uphold their oath to do no harm so I experienced & was dx with known complications of it such as compartment syndrome & rhabdomyolysis but they still somehow couldnt wrap it around their micro brains that they were wrong when they mocked me for not dying fast enough and the compartment syndrome ripped through my entire body including my abdomen and chest within 3 months and I was terrified of going back to another hospital. I waited a while & came here with my ex husband & found the security & intake post empty. Waited 20 mins for the woman to mosey over & ask what the problem was & I briefly explained it & had to do it again 3 more times w/triage nurse & the 2 inexperienced & inept doctor & nurse I had. The one star is because everyone was extremely kind to me & my ex. But they dont have a clue what theyre doing or talking about & they even tried telling me that they could perform an LP but they didnt have anyone to read it & how the lab techs can only read blood work. I was laughing out loud at this point & I asked for a CT of my swollen abdomen to show distention & they did it but discharged me before the results came back. They lied & told me everything was normal. I only was coherent enough to make an account and look 3 months later but it showed distention of my abdomen & bowel & other organs. I spent $160 on Ubers there & back for the same BS we have in Rochester & it appears that ALL of upstate NY is going under medically since COVID. NYC is too competitive for that, they actually have so many hospitals for people to choose from theyre ensuring they keep people alive & happy down there because their population demands it. Buffalo, Rochester & Syracuse areas all need an overhaul. I believe theres going to be a huge debacle when the NYS medical board is held accountable for their actions

Joker 66 I was in this emergency room for a case of sciatica, it was the worst pain that I had ever experienced so I was a bit agitated already. I could see the medical staff in the emergency room from my cell door and it seemed that they were all just standing around talking. I just stuck my head out and asked for some assistance because I was in so much pain. I apparently made a nurse feel like I was a threat. They sent in a big muscular person in an attempt at an intimidation factor and when he saw that this was not going to work the doctor came in and didnt do the proper testing nor give me the proper medication for my symptoms. I was discharged and not feeling any relief from my symptoms, I crawled out of the hospital on my hands and knees, still not able to walk and layed on the front lawn of the hospital and waited for my ride. I just wanted some medical attention and was treated like an animal who just didnt matter. I have not and will never return to this hospital.

leslie bee Kudos to Kenmore Mercy Hospital. They have had my 90-year-old father there several times. The very last time he spent a few days in Cardiac ICU after being in the ER. My Dad suffers from end-stage Alzheimers and requires extra care, since hes confused. They are always kind and compassionate. They always make sure we feel comfortable leaving him in their care. Every employee is amazing and helpful. I appreciate them all from the security guard to the doctors and nurses. Everyone is amazing! They are always professional and very kind. We are fortunate to have such an outstanding hospital and staff.

Sumaya Musleameen My grandma is in the ICU, and I want to express my deepest gratitude to Dr. Jose, Nurse Amber, and Nurse Emily. Dr. Jose was incredibly thorough, taking the time to explain everything that happened to her and what treatments she was receiving. Day nurse Amber showed great attentiveness and care towards my grandma. And Nurse Emily is truly godsend. She was so attentive, wiping my grandmas feet and applying lotion, putting extra pillows under her arms for comfort, and providing a reclining chair for visitors to stay comfortably. Nurse Emily’s kindness extended to sharing laughter and jokes to ease the tension, which made my grandma smile—a moment that made my day. Thank you, Dr. Jose, Nurse Amber, and especially Nurse Emily, for your exceptional care and compassion. January 9, 2025

Jaelynn Warriner This is long awaited, but this hospital really needs to train their staff on compassion. In 2022, I came in looking for an emergency STD screening. The doctor on my case proceeded to ask why I was getting a std screening and repeatedly questioned me until I admitted I had unprotected intercourse. When I then said I was scared I caught something he raised his voice at me, scoffed and said “well you should be!” What he didn’t know is that I was a r@pe victim, and I had told no one at that point what had happened. I was just turned 19, had no support system, and was scared to death. All I wanted to do is act like it never happened and just make sure I didn’t catch anything. 2 years later I’m married and no longer live in New York, but I still think about this experience weekly. The staff here was usually a hit or miss, but honestly recently I’ve heard some pretty telling stories about the staff there recently. And it’s just proven they don’t really care about the patients half the time, they just care about their own biases. No one should be questioned about their private life, judged, yelled at. This was degrading, humiliating and awful.

Colin Edenfield People have given Erie County Medical Center a bad rap. I say, you get what you give. I was rolled into their ER about dead. Sure, the wait was long, but they check vitals often and as soon as I started to crash they had me set up with a bed in a quiet room and they did everything they could to bring me back to a point where I could go finish getting healthy on my own. The entire staff was respectful, in kind, and compassionate with the care they provided, including setting up my antibiotics and giving me an all-day bus pass to ensure I wouldn’t have to walk anywhere while I made my way back home. I love these guys. Show them some respect and watch what happens. You won’t regret it.

Christine Von Reyn I had surgery 2/22. Was supposed to be out patient but had to stay 2 nights till I went to rehab. The staff was kind and Attentive. Outpatient surgery and the 6th floor is where I was. All the staff was great. I was sad to leave and would have stayed there for rehab if I could have. Call lights answered promptly and staff friendly and welcoming.

Cathleen Maass I just had cervical Spine fusion done on my C4-5, 5-6. From the minute I got there i was impressed with their hygiene protocols, making every effort to ensure that the site was clean by washing the site no less than 3 times from when I arrived up until I was wheeled into the OR. Every step of what was going to occur was thoroughly explained to myself and my husband and we were both given opportunity to ask any questions we may have had. I was reassured that my surgeon was highly qualified and experienced and was told by more than one nurse that they would let him work on their own family. I was in the holding area and next thing I knew I was waking up in my room. I was covered with warm blankets and had my family right there with me. I was told that I could order anything I wanted from the menu to be brought up, the service ran from 7am through 7pm. I was hungry but had my fair share of reluctance since I had not had any good experiences with hospital food in the past. I was very pleasantly surprised with the food at Mercy however. Not only is there a wide variety, but everything I tried, I enjoyed. Every nurse and doctor that took care of me was courteous, friendly and helpful. I was there for 2 nights, and never felt like I was an inconvenience when I would push the nurse button. I was frequently checked on, and brought water and ice as well as blankets and extra pillows. When it was time for me to be discharged, it was done quickly and efficiently. I wasnt kept waiting for hours for paperwork or for a doctor to sign off on the release. I have absolutely nothing bad to say about Mercy Hospital and if I should ever need to have surgery again, I would gladly go back there, and will recommend them to others as well.

Stacey Darwish Mercy hospital you have yet again amazed me ! I delivered my last 3 babies here and i delivered my Newest baby here. I made sure to choose this hospital to deliver in. The staff in labor and delivery are just simply Amazing! always made me feel safe and calm. They are phenomenal. After when being moved to the room. The nurses are also outstandingly Kind and supportive. I tell everyone to deliver their babies here. The best hospital in Buffalo ny hands down ! Again thank you mercy for making me feel comfortable ❤️

Hannah Mitchell 1 not an ideal circumstance, but the nurse i first encountered treated me like a human and gave me water and a granola bar so shout out to him! After that things went a bit down hill, i had to sleep in what was essentially a cold dorm for most of the night with no updates about whether or when i would be let go. Thankfully I was released around 6:45 am but the whole situation was still very stressful.

Lindsey Phenomenal in every aspect- the counselors, groups, doctors, nurses, front desk ladies and anyone else I’m missing, all provide above average, high quality service. I started out in crisis at this clinic 2 years ago after receiving (equally as wonderful) treatment at the grider clinic. My life has completely transformed and is manageable now, and I have not a single complaint about this clinic in those 2 years.

Albert Testa Went to the Summit location today for a 1:30 appointment. Waiting room was full to the brim with people that had been waiting a long time. Got to the room and was left for over and hour with no sign of seeing the doctor anytime soon. I wish I could say this is isolate but it isn’t. This is the worst run office I’ve ever gone to. The fault is mine for not switching sooner but that will be corrected. The desk staff is disengaged, generally playing on their phone which is ironic since I get get them to answer the office phone whenever I call. Just embarrassing. Thst said Dr Jensen is a rock star but one doctor can’t do it all

Josh Herman Should give me a settlement because of my dead family and my personal childhood injuries being ignored by their staff for a decade of visiting about 8 times in the past. They wanted a diagnosis that didnt match with my PTSD from dead loved ones and my broken neck I had at five years old. I want money from they they suck the can driver even drove away yesterday making me walk six miles to get to a phone and call for a ride in 30° cold with terrible wind.

Coll R Unfortunately the experience there with my mom was awful. I want to clarify that this does not have to do with the hard-working nurses. Its the system that needs a great deal of work. There seems to be a huge lack of communication between, the patient, medical professionals, departments, and scheduling. Three procedures were done and not once did anyone know the time. Staff would come to the room not knowing where the patient was. They should just be able to simply look at a chart or a calendar and see what is going on so precious time is not wasted. I think the long long waits would be tolerated better with some information and simple communication. Nothing seems to be properly documented and she was brought down for something she already had done the day before rather than the procedure she was supposed to have, and two other times they had the wrong site noted to do the procedures. Nothing was communicated to the patient and nothing is done over the weekend and definitely not over the holiday. To be admitted for four days and not have any straight answers is more than frustrating. There was an enormous amount of waste, rather than doing a procedure precious amounts of blood were given instead. With the resources that the hospital has, it shouldnt take so long to have anything done and get the results and communicate them to the patient. This hospital needs help with their processes to run leaner and smoother in my opinion.

Julia E If you can help it, I would say to avoid going to Buffalo General at all costs. While there are staff there who are genuinely kind and competent, our overall experience was absolutely horrible. The biggest issue is the complete and utter lack of communication anywhere in the whole hospital. I wont go into all of the details of our experience, but basically, my mother-in-law had her cancer surgery rescheduled at the last minute (as in, in the hospital waiting to go) TWICE. The second time was because two of the doctors had not communicated. How a hospital can have a surgery scheduled and the doctors not communicate about it is beyond me... Furthermore, this was not communicated to my father-in-law, who sat in the waiting room for hours. After she did have her surgery, we were called to come up immediately, as she was not doing well. The hospital was well aware that we needed about 2 hours to be notified and get up there, yet when they called and said come up, shes not doing well, nobody mentioned that there are no visiting hours from 7-8 (when we arrived). Or that visiting hours would end at 10 and we would be kicked out. Having just been in another hospital, where we stayed overnight with my father-in-law, we were not expecting to be kicked out when we had been called up because of her condition. There were plenty of other issues that came up, mostly due to the lack of communication, but this gives you the basic idea of our experience. Again, there were some very good people working there, but the hospital overall I can NOT recommend.

Katheryn Pratt I went here in 2015, The staff are horribly abusive, They forced me to stay on the "boy side" after another patient suffering psychosis choked me. They manipulated and lied to my legal guardian forcing me to move in with my abuser. They falsely diagnosed me and put me on medications that did more harm then good, Use physical and chemical restraints and the staff bully patients like its a game. Also they weaponize "privileges" to make you more compliant. I have PTSD from my time here and you should not send your child here.

Katrina Mount I was looking at others reviews and clearly I can see this place has not changed a bit . I was in there back in 2007 and the rooms were just as bad as they are now you may as well been thrown in a jail cell. I remember anytime I was just having a bad day whether emotional or whatever not even any aggression the staff would grab me up and gave me an injection of something In my arm to calm me down and would send me to my room all day. I got put on assault alerts multiple times just for accidents one time we were somewhere and a kid tripped over me and got hurt and had to get medical attention for a bloody nose and because of that I got put on assault alerts I had to learn to master eating salad with a spoon. The staff used to always try and find a way to get under your skin just to put you on some kind of alert . I was there for 3 months and while I was there my cat that meant everything to me died and that took a toll on me and because I was upset they immediately put me on a suicide watch and self harm alert. They are not there to help they want to break you to your core. I would never recommend anyone sending their children there!

christine Just had a colonoscopy and endoscopy done with Dr Hudson. Everything went great. He is very thorough and knowledgeable . Definitely Recommended!

sterling marceau UPDATE SINCE THEY REPLIED: The owner replied to my review, which is great. Glad they are observing them. Manager called me a day after. The conversation didnt go as expected. They apologized for my issue, then promptly asked how I would like my records transferred to the new provider. Clearly its not about servicing the patient. They stated the doctors make their own schedule and that is why I had to wait 3.5 hours to be told they couldnt fit me in. The nurse/phone operator could not decide if I could be seen or not. I wasnt sure about this, but if that is the case, the person Ive never met decided they couldnt fit me in. Very concerning to say the least when it comes to ones medical health. Been with the practice for quite a few years. The office is always so clean and I never have an office wait when I arrive for an appointment. This is completely offset by the fact that Im not allowed to ask drawn out questions during my visit. Multiple times Ive come in for a visit and Ive asked questions about something specific and Ive been told I need to make another appointment because they are only allowed so much time for visits. Ive never seen the actual doctor, only the PA. I honestly dont know if that matters, but Im told my primary is one person, who Ive never met. Im being told by different sources that it isnt supposed to happen. My most recent issue with the practice is when I called because I was sick, and asked if I could fit in for a visit or if I should go to a walk in care facility. They asked my symptoms and told me a nurse would reach out. 2 hours later I went to a walk in cafe facility. Then 1.5 hours later, when being discharged they called me to tell me they couldnt fit me in and to seek other help. I dont understand why they didnt tell me right when I called they couldnt fit me in. Instead of 3.5 hours later. Im glad I didnt wait to seek help. I will most likely be seeking services elsewhere. Its my opinion, but it feels like its just a dollar sign issue.

Heidy Feliciano Doctor don’t care for the health of other

Tara Schwarz Its the worstest place to go....the drs. There dosent know what there doing....its just a mess there....I wouldnt offer none too go there unless you want too go threw alota Bs....... BEWARE

Meegan Panzarella Please take the time to read Dr Leos reviews. I wish we had. My grandmother was a patient of Dr Leo for severe depression. We watched her decline over the period of a year under his care. My grandmother contacted him multiple times when she was feeling very depressed and anxious, explaining she was not doing well and needed help. His comment was, "There is no pill for loneliness", and made no changes in her medication. (This was documented in his records also that he told her this). She was humiliated and felt more anxious and helpless. She had even called 911 twice for help. Her daughter was in psychiatry for 30 years (retired) and reached out to Dr Leo regarding her symptoms and concerns. She explained she stopped taking care of herself, wasn’t eating and lost 20 pounds and was sleeping all the time. As she continued to worsen, her daughter again called and emailed Dr Leo. Being a doctor, I contacted him next, expressing my concerns and asking why he had not responded to the calls and emails from her daughter. He was cocky and rude and said he was not going to have another practitioner recommend care and that he was refusing to respond to her at all. He was very hostile during our conversation. When I asked if he could prescribe something to help her, he refused to discuss her care any further. He said he had her daughter calling and now me, and refused to discuss her care further. He said, he "does not want to deal with family calling". He said, he "keeps his client case level small and not complicated" and said, "he is not willing to deal with this". We received a letter in the mail that he fired her as a patient. We have now obtained her medical records and he did not document any of our conversations, nor did he include her daughters three emails and phone calls in his medical record (poor documentation and not practicing at the standard of care per the APA). I took the time to write this review because I never want anyone to go through what we did. Dr Leo lacks character, compassion and did not demonstrate any passion or caring for the resolution of someone suffering from mental illness. He is narcissistic and cocky and was threatened by collaboration and outside concern and input. Please do not make the same mistake we did at the cost of our grandmothers mental health.

Rachel Meyer I went to ECMC in regards to my mental state. Dr. Raphael J. Leo was the psychiatrist that I saw and he also had a couple students with him. All three of them questioned me and I explained my situation. Afterwards, Dr. Leo was in the hallway with his med students and all three of them proceeded to make fun of me and my current state. I would not recommend him as a psychiatrist as he clearly is not sensitive to those with mental health issues.