Pulse-MD Urgent Care - Poughkeepsie (NY)

5 /5 Theresa Vosburgh: Fast and friendly every time. Providers and staff are Very knowledgeable. I like the fact they listen and i Never feel rushed. I Highly recommend PulseMd over any other urgent care.

5 /5 Bonnie Lober: This was one of the best care clinics. Staff was pleasant and well organized The P.A. Provider Nicole Dones was awesome. She was very knowledgeable and asked important details about my condition. She was extremely personable also and made me feel better. I would highly recommend her at this facility.

1 /5 Michael Owen: This place is a nightmare - way below the standard of care for an urgent care chain. It was bad enough that I filed a complaint with New York State. After a two-hour wait, the staff and providers didnt ask obvious questions related to my health issue, and I had to tell them which tests were appropriate. Two critical lab results never came back, even after I called several times and the provider promised they would get back to me. I had to go get the tests somewhere else.

5 /5 Selina Baker: My first time being seen here. It’s always either my daughter or my husband that I drive there. Hubby and I were seen coz we’re both very sick for 3 days now. Staff is very nice and accommodating. Doctor did not second guess my husband’s situation and knew that he needed to be transported to the hospital. But at the same time offered the option of going home but suggested he is much better off in the hospital where he can get the care he needs. I appreciate that very much.

2 /5 Emmett Edwards: I was seen very quickly at the facility and given a prescription that was sent to a local pharmacy. Before I left I asked if I needed to wait an hour before going to pick it up. I was told to head right over and that turned out to be false. When I called to question this I was told I should never have been instructed to go right over. Once the pharmacy did get the prescription there were issues with insurance authorizations that only the prescribing care giver could address. I again called to find out why this particular visit was so problematic compared to the past. I got an unacceptable amount of excuses and unaccountable behavior each call to follow up on the issues. I will never return to this facility again nor will I recommend anyone else to go there based on the quality of the service rendered today.