Ronald O. Perelman Center for Emergency Services - New York (NY)

1 /5 Matthew Haley: I would give this NYU ER zero stars iF possible. Here is my story: My husband drove me here from NJ. I have a chronic heart condition and I’ve been sick recently, so I needed to be seen. I had many symptoms and I wanted to be seen by what they call “the best.” Well… I arrived at 9:40 pm. It was extremely crowded and chaotic. But, I was triaged as “urgent.” As I should have been. After more than 1 hour… no one came to check on me. Not even vitals nor an EKG (which is the first thing EVERY OTHER HOSPITAL does upon arrival..) They called people who arrived well after me for non urgent reasons. I even overheard their conversations being they were there for headaches, hurt arm, etc…) Not only this, the staff were all rude expect for one security guard. It’s like it was being run by high school teens playing around playing favorites with their friends and cherry picking who gets seen first. This hospital is a joke and I will be filing a formal complaint tomorrow. I left after more than 1 hour 30 without being called at all and went to a hospital near by. NEVER AGAIN.

5 /5 Katie: Amazing emergency room! I came here to NYC for business and ended up with horrible back and abdominal pains. I had to go to this emergency room at 3:30 in the morning on a Saturday morning, and they got me right in to a bed. Everyone was so friendly from the person who checked me in, to Juliette, the nurse who brought me back to my room, to Lucy the nurse who gave me my IV, to the physician assistant and the doctor and Cat scan technicians. I live in Houston where we apparently have the best medical center but I never have received the amount of care and compassion as I did here at NYU Langone. I love that they send you all lab reports and test results right through the portal! I would recommend this hospital to anyone and everyone. While I obviously hope I never have to return to the emergency room, if I had to, NYU Langone would be the place to go!

5 /5 Tara: Went in this morning at 1AM with a piercing chest pain. I checked online and it said the wait to be seen was 8 mins. I was in a room and seen in 5. It was relatively empty in the respiratory area where I was bedded. The doctor ran several blood tests to rule out blood clots, multiple EKGs to rule out heart attack and a chest x-ray to make sure my heart wasn’t enlarged or visibly destressed. The nurses (Dana especially), the PA (Jason) and the doctor (Dr Cheng) were incredibly kind, friendly and hospitable. I live much further uptown but wanted to go to an ER that I knew wouldn’t have me sitting there waiting just to be seen for hours, unnecessarily. Hopefully I never have an emergency like this again but if I do I will come here. Turned out to be a pinch nerve.

1 /5 Joy Calo: Im a doctor and I fell down the stairs at the subway in Grand Central. I was taken to NYU ER. I fell down at 9 pm, got to the ER at 10 pm, almost 11 pm and still no pain meds. I had a broken ankle. I had to take Advil from my own purse with my own water. Nurse tells me they couldnt figure out my dose and after I told her I already took Advil, she says oh, you can take up to 800 mg. I thought they couldnt figure out my dose? Then she says her shift is over and leaves. I ask the nurse who took over for antibiotic ointment and bandages for my knee abrasions and she says they have to put the order in. A PA comes and touches my ankle and thats it. I dont get a thorough examination even though I have abrasions on both my knees and bruises over my hips. I dont see an MD from the ER. The only MD I see is the Orthopedic resident who looks at my X-rays and puts my leg in a cast. Finally the nurse comes and hands me antibiotic ointment and bandages. I apply it on my knees myself. I ask my boyfriend, "What is this, do it yourself ER?" They knew Im a doctor but this is ridiculous. I was there 7 hours and was never offered any juice or crackers until I almost passed out as I was getting ready to leave. I was not willing to stay a moment longer in that godforsaken ER.

2 /5 Michael Moses: The nurses and doctors were all very kind to me, but this facility is simply overrun with patients, as indicated by people on gurneys in the hallways and staff overworked and frustrated. Place is likely modern, but you wouldnt know it based on the wear and tear. As typical with traditional ER departments, expect to be in and out in 4 hours or longer, especially if you require imaging. I trust the NYU health system, but would recommend other ERs in other hospital systems if you have a choice during an unfortunate need.