Bryon and Elizabeth Flood: Buyer Beware
Tire Troubles: Mavis Tire Fails to Deliver on Safety Promise
Let me share a wild ride of frustration and disappointment I recently experienced at Mavis Discount Tire . It all started on a regular day when I was in the area for a medical visit and found out our CRV needed four new tires. It seemed like a routine fix, but little did I know, it would turn into a nightmare.
During a late night trip to Albany Medical Center early last week (around 900 miles with the new tires) we heard a loud banging sound while driving. To our horror, we discovered that the lug nuts on the front drivers side tire were loose and so we tightened them back on and proceeded with caution. We also discovered that all 4 tires were significantly low so we filled them to their required amount. . We ended up having to abandon the car in Canajoharie the next day when rechecking the tire on the way home and discovering it had been pushed off again resulting in 3 missing lugs. Thats a dangerous situation that needed immediate attention.
We contacted Mavis Tire right away for help. They requested the car be towed to their Ballston Spa location. They asked us if we had a preference of a tow company and we did and they explained that they would take care of him when he got there. They never paid Flanny as promised and from that point on, we were lied to again and again. They told Flanny to call for payment but never took the call. They told us that Flanny never came to see them regarding payment but somehow they had the invoice and he didnt take their payment method either way so we would need to get it from corporate. They told us at corporate that the manager doesnt have the authority to write a check over $300 and our bill was $320 and that was why he wasnt paid. They told us Friday morning that they ordered a rim and it will be here Monday. But heres where things took an even more frustrating turn. They proceeded to say we would be responsible. We reached out to the general manager who interrogated us during the call and then called us back after 6 pm on Friday to tell us that HE investigated and because it has over 900 miles and ran fine for the first 3 weeks we had it that we did something to cause it, refusing to take any responsibility and dismiss our concerns. They later refused to cover the towing costs to bring the car to their shop, refuse to fix the tires and replace the rim and finally leaving us to foot the bill for getting it back to us from Ballston Spa.
Its a reminder to always double-check where you take your car for service and demand accountability for your safety.
I can only assume this is an isolated event but when you make a mistake, you do whats right and fix it. We asked for nothing more than for you to redo the tires and replace anything that broke or is unsafe as a result of the tire coming loose and pay for the original tow bill.
This should have never escalated. This is poor poor customer service.
