1 /5 Eve RS: I never leave reviews like this, but Ive had a very upsetting experience with Salon 87s staff and cancellation fee policy. I had to cancel a couple of hours into the 24-hour cancellation window due to a legitimate family emergency but they would not budge on the $130 cancellation fee. Visiting the salon has always been a special experience that I very carefully budget for amidst other financial priorities and I was hoping to even just reschedule, but they said the fee would still apply, making it financially impossible for me to reschedule anyways. It’s incredibly disheartening that loyal customers history and circumstances arent taken into account, especially when emergencies happen outside of our control.
I understand that policies are in place for a reason, but I had hoped for a more felxible or human approach, particularly in regards to a sum of money as large as this, and from an independent business, when it was so very close to being within the acceptable cancellation window.