1 /5 Nnennaya Walker: I don’t usually write reviews but I feel as though this is necessary. I went in last weekend for a lift and color correction and left with tears streaming down my face.
When Stephanie Vega began working on my hair, I asked if I would have time get a gel manicure and pedicure and the hairstylist said “yes! of course” underestimating the time she would take on my hair.
The nail tech began taking off my gel pedicure that was still in very good condition and I was left in slippers for a few hours. Long story short, I did not have any down time to get my gel pedicure done and I was left with unfinished work.
As for my hair, the hair stylist began bleaching my hair without doing a test strand first. Once she finished bleaching my hair, she touched up the roots, and washed my hair. Then, proceeded by adding a toner and washing my hair one last time. My hair was ready for styling and the hair stylist said it was absolutely necessary for me to cut my hair so she chopped off 3 inches. She then proceeds to by blowdrying my hair. Once she finishes, she starts adding her finishing touches of hair products and states she is done. I took one look at the mirror and immediately started crying hysterically at how terrible my hair came out. My roots were curly, hair frizzy, hair cut very choppy, and an uneven tone and blotchiness to my hair. In exchange, the hair stylist offered me a shot of alcohol… I ended up doing my own hair at the salon and having to use a brown box dye on my hair the following day. My experience was horrific.. For a hairstylist who went to school for this, you should know your limits.
3 weeks later… I was contacted by the owner and was told in exchange for deleting this post, Michelle would do my hair personally as she has 40 years of experience. Customer satisfaction is not their top priority. There is always good and bad when running a business, the bad shouldn’t be swept under the rug. I hope this post can help those who are looking to go to the best salon. I have since then done my hair elsewhere.
