Tend Cobble Hill - Brooklyn (NY)

5 /5 Alina Sage: Great experience at the Cobble Hill location! Staff was welcoming and efficient and I spent less than an hour in the office for a cleaning. My teeth feel great, I’m very satisfied with this location so far. Previously I visited the downtown Brooklyn location and was told I needed 5 cavity fillings - went to my family dentist and a second location only to tell me there are no concerns and no visible cavities in my x-rays or exams. Not sure what that was about and I’m glad I got 2 second opinions on this because that would have been a completely unnecessary and expensive procedure. In terms of the cleaning I had today- no complaints.

1 /5 Rachel Selman: I called them to tell them I was going to be late because was traveling an hour to be there and the traffic was horrific. they said it would be fine if I was here within 15 min of my appointment. I walked in 15 min on the dot from my appointment and they tell me they cannot take me. They said their clock says Im 16 min late. I cannot believe they would treat someone like this. I called to ensure I could keep my appointment and sat in an hour of traffic, rushing. And they use a 1 min discrepancy on their clock to turn me away. Well they lost a client and my husband will not be returning as well. If they try to bill me for a no show appointment I will call better business bureau on them.

1 /5 Elena Garcia: DO NOT GO TO ANY TEND! They are not the kind of dental office that only exists to take care of your teeth. This company is here to make as much money off of you as possible with no regards to your safety or your wallets safety. They forced me to get an additional service that I said I didnt want. I had to call later on an cancel that appointment because they didnt listen to me when I said that if my insurance doesnt cover it, I dont want it. My partner had a worse experience. They told us that his insurance covered him and covered his wisdom teeth removal. So they took a deposit from home which by the way is not customary for a normal dental office. Then the day of the procedure they tell him that he actually has to pay $1k. Total scammers. They eventually reduced his payment to $500 after hassling them. But then they let him leave the office without giving him his pain medication or any proper care. Hes literally bleeding and in pain! Ive had teeth removed when I was younger due to overcrowding and this is far from routine. This was absolutely disgraceful! So save yourself and your hard earned money!

1 /5 John Hughes: I’m usually not one to leave reviews, but my experience with Tend has made me want to so others do not have my experience. I was informed I needed a wisdom tooth removal, I went for the initial free consultation, and I had also previously been for a routine checkup as Tend was in network for me. At the consultation I was quoted for the surgery price and it seemed fine. Come to the day of the surgery all goes well and I pay the price I was quoted and go on my way. A couple weeks later they charge me an additional $1000. After pressing for a reason why and getting the runaround from the staff there with non-answers, I was finally told by someone that despite the office being in network for me, the specific surgeon was not in network at that location for me…something that in my opinion should have been told to me ahead of time. The actual dentists and surgeons at tend are fine enough but the business practices and billing/customer support are shady and deceptive.