North Country Family Health Center - Watertown (NY)

1 /5 Raymond valentin: If i could give a zero rating i would. I transferred my oldest son from his other pediatricians office to here almost a year ago and he sees a doctor who we absolutely love! We had our second son a few months ago and I made the mistake of letting him go to a different doctor than his brother. The first couple appointments went well no issues, after his 2 month appt we started having issues with this specific doctor not listening to our concerns or completely ignoring anything we try to tell her after being stuck sitting in a room for anywhere from 45 mins to 2 1/2 hours for her to only be in there long enough to do a checkup before rushing out. The most recent incident was yesterday when i called to checkup on a referral for formula that WIC had requested exactly a week prior. Both me and the lady at wic tried multiple times to get in touch to see what was going on only for me to be told multiple different things regarding the referral. Last week i was told the dr was out of office due to weather and that was also the excuse monday as well when i called. I tried calling again yesterday and was told by one of the receptionists that it was denied due to her “not seeing or knowing he had a problem with formula”(there was zero discussion in any prior appts about formula even though i had brought it up multiple times but again she chose to disregard what i was saying and at his last appt immediately went on talking about starting him on purees) and if it did get denied why didnt i get a phone call from the doctor telling me that or at least calling me and asking me whats going on instead of denying it and leaving it at that.So at this point i was getting upset because i had already been calling for days getting absolutely nowhere and they transferred me to a nurse and it happened to be the same nurse i spoke to earlier that day when i called and she tried to tell me the conversation we had was completely different than what it actually was which made me more furious and i was crying on the phone when she decided she was going to put it on speaker and call other people over to listen to me and i could hear her giggling when i started to freak then she hung up on me. I did report the said nurse to the department of health after everything had happened. My fiance called this morning to switch our youngest sons dr to the one our oldest sees and got told he needs the supervisors permission to do that and was transferred over only to leave a voicemail that will probably just be ignored. This is extremely unprofessional and I believe they are now making us jump through hoops to switch doctors because of this situation. When i switched from one office to this one all i needed to do was sign a paper for release of records so i dont understand how i need a supervisors permission to switch to a different doctor thats in the same network/facility. And ill be damned if a lady that doesnt even give my kid the time of day thinks shes gonna tell me what formula my child does better on because the formula he is on is the same one we ended up having to put his oldest brother on. Not to mention this same doctor snatched a balloon glove away from oldest because it was choking hazard then gave him a tongue depressor to shove down his throat. In what world is any of this okay.

1 /5 Michelle: I experienced the worst patient care at North country family health a couple days ago, I had a medical assistant and a nurse practitioner not even knowing how to do a simple EKG machine and laughing as they were trying to figure out how to put the probes on me correctly. Which I came in for left shoulder pain which I definitely needed to rule out a heart attack so doing a proper EKG is something that needs to be done to ensure that youre not having a heart attack. I then call a couple days later to discuss my game plan because nobody did anything for me and clinic besides an EKG and when I went to follow up the same day and find out what theyre going to be doing for me they put in that I declined an x-ray which I did not they also didnt do anything not a referral absolutely nothing told me to follow up with my primary and a couple days because she wasnt in clinic that day she was out sick.. so then I go ahead and call again today to try to find out whats going on they say I have to be seen again but once again my provider is not there so I asked to speak to somebody of a higher up position so I can put a formal complaint in the nurse cut me off I asked her name she gave me attitude I asked her last name she wouldnt give it to me I get back transferred over to the front reception area where I spoke to a lady who also gave me attitude I was very respectful monotone voice did not yell and was just stating my issues and to try to get a better direction of what I need to do to make a complaint. Once they knew I wanted to make a complaint about what happened in clinical couple days ago the woman over the phone kept on giving me attitude cutting me off every time I spoke and then put me on hold without even telling me what she was doing and transferred me to somebody that I had to leave a voicemail. I then called back talk to somebody else and at this time I knew that the front reception area knew that I was calling back to back and I knew that they were all talking about me because of the way she answered the phone, she cut me off immediately like she already knew of the situation and then transferred me out again to a different woman. I have had nothing but issues and unprofessionalism ever since Ive been a patient at North country family health center and Ive been for years the only reason why I havent went to a different primary is because everyone else in this small little town is completely full and are not accepting new patients I am on every waiting list to change providers but I cant. So now Im about to name drop a few the first person who I always have issues is a woman named Roberta she always answers the nurses line that woman should not work there at all I have had so many situations with this person and her attitude over the phone is ridiculous her patient care is not up to par she needs to be fired immediately the other girls names up at the front reception area theres three of them I did not get any of their names but theyre unprofessional as well Selena who is the nurse practitioner there another woman who laughed as she was trying to hook up an EKG machine with another medical assistant in the room who I did not get the name of were both laughing the whole time trying to hook up my EKG machine that nurse practitioner should not be practicing medicine at all. It just seemed as soon as everyone knew I wanted to file a complaint I got attitude and just the rudeness over the phone was astonishing. Patient care should always come first regardless if the patient is making a complaint about the practice ,obviously things arent perfect always but North country family health needs to do better! Now can I please get my call back from higher up so I can formally make my complaint or somebody please point me in the right direction on who I need to speak to about these people because this is absolutely ridiculous!

5 /5 Nancy: My 17 yr old son sustained a concussion during a soccer game in Sept. Each visit we had with Dr. Jayne was extremely thorough and comprehensive. But more importantly we felt cared for and made a priority by the Dr.. Detailed time and care went into each examination, referrals, and established plans for his recovery. Dr. Jayne genuinely cares about her patients and their well-being. Every encounter we have ever had in the past 5 years from the NoCo school based clinic staff, P.A. Shelby Scordo, receptionist, pediatric nurses, and Dr. Jayne has been impeccable. Cant begin to thank everyone at NoCo enough for all they have done for my children over the years.

1 /5 Alexis Domingo: Don’t bother! This place will never answer their phones to reschedule an appointment that they canceled hours before appointment. When you do finally get a hold of them they will reschedule another month out! First time mom here and I felt like the worst mom when the doctor told me everything I’m not doing or doing correctly with my child.