1 /5 Raymond valentin: If i could give a zero rating i would. I transferred my oldest son from his other pediatricians office to here almost a year ago and he sees a doctor who we absolutely love! We had our second son a few months ago and I made the mistake of letting him go to a different doctor than his brother. The first couple appointments went well no issues, after his 2 month appt we started having issues with this specific doctor not listening to our concerns or completely ignoring anything we try to tell her after being stuck sitting in a room for anywhere from 45 mins to 2 1/2 hours for her to only be in there long enough to do a checkup before rushing out. The most recent incident was yesterday when i called to checkup on a referral for formula that WIC had requested exactly a week prior. Both me and the lady at wic tried multiple times to get in touch to see what was going on only for me to be told multiple different things regarding the referral. Last week i was told the dr was out of office due to weather and that was also the excuse monday as well when i called. I tried calling again yesterday and was told by one of the receptionists that it was denied due to her “not seeing or knowing he had a problem with formula”(there was zero discussion in any prior appts about formula even though i had brought it up multiple times but again she chose to disregard what i was saying and at his last appt immediately went on talking about starting him on purees) and if it did get denied why didnt i get a phone call from the doctor telling me that or at least calling me and asking me whats going on instead of denying it and leaving it at that.So at this point i was getting upset because i had already been calling for days getting absolutely nowhere and they transferred me to a nurse and it happened to be the same nurse i spoke to earlier that day when i called and she tried to tell me the conversation we had was completely different than what it actually was which made me more furious and i was crying on the phone when she decided she was going to put it on speaker and call other people over to listen to me and i could hear her giggling when i started to freak then she hung up on me. I did report the said nurse to the department of health after everything had happened. My fiance called this morning to switch our youngest sons dr to the one our oldest sees and got told he needs the supervisors permission to do that and was transferred over only to leave a voicemail that will probably just be ignored. This is extremely unprofessional and I believe they are now making us jump through hoops to switch doctors because of this situation. When i switched from one office to this one all i needed to do was sign a paper for release of records so i dont understand how i need a supervisors permission to switch to a different doctor thats in the same network/facility. And ill be damned if a lady that doesnt even give my kid the time of day thinks shes gonna tell me what formula my child does better on because the formula he is on is the same one we ended up having to put his oldest brother on. Not to mention this same doctor snatched a balloon glove away from oldest because it was choking hazard then gave him a tongue depressor to shove down his throat. In what world is any of this okay.