University of Rochester Medical Center - Rochester (NY)

1 /5 Cindy Haynes: This is regarding URMC Billing Dept. only--NOT the medical care. After filing a billing harassment complaint with the Integrity/Compliance Office, the matter was taken care of very quickly. As instructed, I will NOW forward all future bills to--Patient Relations rather than the Billing Dept. It amazes me that one has to file a formal complaint to get URMC Billers to do their job. After filing the complaint, the very next day URMC billers submitted my bill to the CORRECT insurance address that I and BCBS had given them (MANY times in the past) and the bill was paid immediately. The day I contacted the Office of Integrity/Compliance, I actually received a THIRD bill during a 7-day period. This unscrupulous behavior is particularly bothersome as we pay over $1000/month for our insurance. URMC needs to change billing companies now or these people need further education. Im seriously wondering where you get these people. I would like to be paid for all the time I spend trying to school these people on how to do their jobs. They are unable to follow ONE simple instruction--send the bill to the correct address which I provide them with. I do not have time for this nonsense--Im a caretaker 6 days a week. I deal with Rochester Regional, a Dental Practice, and Lattimore Physical Therapy. How is it that they can get it right every time?! No reply is necessary. Please dont try to come up with any excuses. There is no way to spin this. I give them the correct address and they just cant be bothered. This has been going on for years. There is nothing more to say on this subject other than get rid of these uneducated, lazy (maybe illiterate?) billers.

2 /5 Jennifer Hall: Their doctors and medical care are fantastic. Their billing department is horrible. I have never had such a difficult time in my life with a person who is seemingly deliberately trying to make things go wrong. This is new. This person is using whatever influence she can to make it impossible for me to fix the problem.

5 /5 Emily Staley: My husband was transferred here. Everyone was very kind. We got here, after driving 3.5 hours for specialty care, he was seen, prepped for surgery and in the OR within 2 hours. Ill admit being in an ER with all the beds in the hall was a little uncomfortable and I can see how, if its super busy, things can get bad for people waiting but our experience was positive. Well see how it goes since he is going to be here at least 3-5 days (maybe longer) but so far Im pleasantly surprised.

1 /5 John Gonzalez: I gave one star cause I couldnt put none . This company , medical facilities, practice and all encompassing affiliation with U of R are absolutely horrendous. From the primary care to the endocrinologist are absolutely unprofessional, disrespectful and have no regard for what ever you may be going through . They have refused to see me because of vaccination status , they’ve changed my appointment time with out my acknowledgement and flat out have denied me care . If there was another way I can report this entity to a higher up I would . So if you have a choice stay the hell away from these corrupt P.O.S

1 /5 Христина Супрунюк: All door are just locked in the middle of the day, staff just informing that they have no access to open and do not help with anything