1 /5 Nicole Markle: Just got home from yet another traumatizing nightmare in this ER. I told the ambulance I wanted to go to St. James but they insisted on taking me here. Upon arriving they are asking the 100 questions that should already be on file in their computers. Even when I tell them I NEED to use the restroom. When I finally get to the shared toilet, the nurse informs me that was the only toilet available. There’s feces all over the inside AND outside of toilet. I can only imagine what I was seeing on the floors. I told her I couldn’t use that bathroom like that. The nurse informs me it’s the only bathroom. I ask her to ask someone to clean it. She looked at me like I was nuts. Keep in mind…I’m here because I’m 80%sure I’m passing a kidney stone and the pain was excruciating. Causing me to have chest pains, numbing of hands and feet, sweating so bad my clothes were soaked. She cleans toilet. Or at least cleaned it good enough for her. At that point I had no choice…I had to try to urinate and pass this stone. The little urine that did come out was dark brown. I ask the Dr to test it for blood. He informs me he has to send it to the lab for that. Why can my primary Dr test for blood right in their little office but a ER doesn’t have that ability? He says “if it’s that color it probably has blood in it.” As I’m waiting in the er room I can finally open my eyes and focus on my surroundings. And that’s when the fear set in. Blood and or bodily fluids on the floor. The bed they wanted me to lay in, thank goodness I physically couldn’t lay down, had what appeared to be crushed insect parts, and ALOT of animal and or human hair caked on the sheet and pillow. The floors….well the floors were caked in what looked like dried blood. Why is it every time I’ve ever come to this ER, whether for myself or a family member, it’s been a horrible experience? The nurses we encountered were beyond rude and almost made us feel like we were a burden for coming there. As I left I said “I’d rather die on my couch than ever have to enter this place again.” At this point…I honestly feel that University Of Rochester would be better off closing this ER. You can travel 15-20 miles south to St James ER and get the care and respect you deserve. And St. James does a great job keeping their facility sanitized. DO NOT TAKE YOUR LOVED ONES TO NOYES ER!!!!!