UR Medicine Noyes Health - Dansville (NY)

5 /5 Rachelle Treat: I cant speak for the the rest of the hospital but the midwifery group and the birthing floor are amazing! I just had my second baby born here (birthed my first at strong and it was horrendous). The staff are the SWEETEST and got me through 2 tough pregnancies. Wonderful group of people!!

1 /5 Nicole Markle: Just got home from yet another traumatizing nightmare in this ER. I told the ambulance I wanted to go to St. James but they insisted on taking me here. Upon arriving they are asking the 100 questions that should already be on file in their computers. Even when I tell them I NEED to use the restroom. When I finally get to the shared toilet, the nurse informs me that was the only toilet available. There’s feces all over the inside AND outside of toilet. I can only imagine what I was seeing on the floors. I told her I couldn’t use that bathroom like that. The nurse informs me it’s the only bathroom. I ask her to ask someone to clean it. She looked at me like I was nuts. Keep in mind…I’m here because I’m 80%sure I’m passing a kidney stone and the pain was excruciating. Causing me to have chest pains, numbing of hands and feet, sweating so bad my clothes were soaked. She cleans toilet. Or at least cleaned it good enough for her. At that point I had no choice…I had to try to urinate and pass this stone. The little urine that did come out was dark brown. I ask the Dr to test it for blood. He informs me he has to send it to the lab for that. Why can my primary Dr test for blood right in their little office but a ER doesn’t have that ability? He says “if it’s that color it probably has blood in it.” As I’m waiting in the er room I can finally open my eyes and focus on my surroundings. And that’s when the fear set in. Blood and or bodily fluids on the floor. The bed they wanted me to lay in, thank goodness I physically couldn’t lay down, had what appeared to be crushed insect parts, and ALOT of animal and or human hair caked on the sheet and pillow. The floors….well the floors were caked in what looked like dried blood. Why is it every time I’ve ever come to this ER, whether for myself or a family member, it’s been a horrible experience? The nurses we encountered were beyond rude and almost made us feel like we were a burden for coming there. As I left I said “I’d rather die on my couch than ever have to enter this place again.” At this point…I honestly feel that University Of Rochester would be better off closing this ER. You can travel 15-20 miles south to St James ER and get the care and respect you deserve. And St. James does a great job keeping their facility sanitized. DO NOT TAKE YOUR LOVED ONES TO NOYES ER!!!!!

1 /5 Darlene Walton: My husband has been to er for the same problem 3. Times he needs a colonoscopy to find where the bacteria in his intestines is.they have had him on antibiotics since October. They said they don’t have anyone that can do the colonoscopy until December. He was scheduled before but they cancelled his because they had an emergency. My husband white blood count is extremely high and his intestines are inflamed and he is in a lot of pain. Wouldn’t you think this should be an emergency colonoscopy and if they can’t do it there why aren’t they referring him to another gastrologist at another you of u of r location ?isn’t it about patient care? Today they came in to do an EKG and realized they were in the wrong patients room. Then my husband supposed to be on a liquid diet and they brought him a complete meal. 30 minutes later they brought him another meal. I wonder if I will hear anything about this.

1 /5 K: If a patient is complaining about heart aches & chest pain w/ shortness of breath vitals should be monitored and ekg was only taken once, Dirty there was blood stain on the hospital bed gross, poor sanitation always short staffed, wait time would be about 4 Hours just to say follow up with your primary, they’re lack of nurture & care for patient’s are poor please do better, Your dealing with real human beings for gods sake. Neglecting someone’s care could be a real issue, ya’ll really need to retake law & Ethics class before a real lawsuit would take place.

1 /5 William Kern: This hospital is an absolute disaster. Its nothing but a bandaid station. Their ER is the absolute worst. My wife went in for possible Kidney infection and sat in waiting room for 5 hours. She was smart and asked for a urine test container for them to send to lab when she first got there because she knows how this hospital is with wait times. After 5 hrs she asked what was going on and the person at the desk said she though my wife left so took her off the list. There were only 2 people in waiting room the entire time she was there. There are 10-12 rooms for patients in that ER. The whole reason they spent all that $$ and updated the ER was for better patient services. Even the doctors hate it there, thats why they go through so many doctors. Dr. called her right after and told her the results of her urine sample. She went back and asked for the antibiotics and the Dr said shed have to wait to be seen again. Absolutely ridiculous and I will be filing a lawsuit against the hospital this week. Medical malpractice and patient negligence.