Venus Nail Spa - Troy (NY)

1 /5 emma kate: I have been going here for almost a decade now. They have never been good, but I understood you get what you pay for. Recently it has been getting worse and worse, but I will never return after today. They filed my skin, filed down my nail so far it burned, tried to pop my acrylic set off with a nail tip, ripped off parts of my natural nail, and were rude when I expressed I was in pain. Overall they destroyed my natural nails.

1 /5 Janet Glaude: This was one of the worst mani-pedis i have had in a very long time. I came in on a walk-in and specifically asked if they had time for a mani pedi and they said yes no problem. But They were already backed up come to find out as i had to wait close to an hour for my ancs after my pedicure. Pedicure was fine enough except for the following: The attendant i had, soaked my nails in acetone while the pedi took place...they were never removed until i asked about them. And then the attendant proceeded to give me a nail buffer and told me to buffer out the old ancs myself! I had gel polish done that looked like i done them myself ( please see photos) The massage on my legs was less than 10 minutes and the paraffin wax was lightly done, didnt cover my whole foot and was in plastic bags. By the time he came back with the wax, which was just about dried, he was trying to mold it around my feet with in the bag, again ,it was already pretty much dried...the specific paraffin wax with gel polish pedicure cost: $60!!! After waiting for 43 minutes they finally were able to start my ancs!! The anc french manicure was done so so poorly that my daughter thought i actually got Lee Press On Nails! They didnt even apply the dip to the entire bed of the nail, which makes the fingernail appear to have already grown out of the application! Top this frustration...no manicure. Thats right! They do not give you an actual manicure,. Well they do...but its an ADDITIONAL COST!! Like what?!?! I have literally had my nails done in Naples ,fl california, NH, Maryland and NYC. And i have never had ancs or the like down WITHOUT AN ACTUAL MANICURE!!!.. Question: How can you present a good product on the hand..without preparing the hand? I mean, if you do a pedicure before you apply any specifics...what is the difference? Please see the photos to show what a poor service and product i received from Venus. ancs $40. Pedicure with gel $60. I spent $100 bucks and i shouldnt even had paid $10 dollars. Total time at this money suck....3.5 hours!!! The spa environment was okay visually and they spoke english..only pros.....

3 /5 Michelle Porcello: I have always had a nice service here but the last time I went with my granddaughter. She was getting a pedi and anc, the employee literally did her pedi in 10 mins and was done with her nails which I was still getting my pedi. I feel she rushed through the service. I did tip her because she did the service but I wont be back.

5 /5 Adrianna G: I’ve been here a few times before & have always been happy with my experience. Today I saw Alex & I am so pleased with my results as well as how the appointment went. He made sure before he proceeded which each step that I was happy with the results & that’s more than most salons these days will do! Definitely recommend. They are all so welcoming & will get you in!

3 /5 Patience Curtis: This was my second time and most likely my last. My nails were impeccably done both times. The customer service or lack thereof is the reason for my review. I made an appointment at 10am with the same person that did my nails. I was sent to someone else, not a huge deal, Im looking for a new nail tech and only had my nails done once previously. I got ANC with tips, white, gold and neutral. I asked for one ombre and the nail doesnt look ombre, it matches the totally nude one. After putting on my top coat, I overheard my tech tell the person next to her to tell me to wash my hands she was leaving. I thought she was joking and going to the bathroom. After ten minutes, I asked if she was coming back, he said no to wash my hands. Im used to washing my hands, having oil, lotion and cuticle trimmed. I asked if anyone was could do that and someone else did trim my cuticles, I put lotion on myself. When I went to check out I was told it was $60. I asked why when two weeks ago I got the same exact thing and was charged $50. First the owner told me it was because I got 4 ombre nails. I said I did not I got 2 but they do not look ombre. Then he told me it was because I got multiple colors. Again, I got the same thing two weeks ago. I explained that I like the nails even though the ombre isnt ombre but Im more upset that I was just left there and had to ask to have my service finished. I said that I shouldnt have to pay extra for services I did not get and I was just left there for 15 minutes, my tech should have told me they had to leave and someone else should have been assigned to finish. His response was she told me and I forgot, Ill tell her. He said he would charge me $55 instead. I really wish I refused to pay but my anxiety was high enough. I asked if he was the owner and he said yes. This happened the last time I was there to another woman of color and when I asked my cousin about the shop she told me she had tried it but felt racially profiled and ignored. Its sad that you cant find a salon that does good nails AND treats customers as they would want to be treated.