5 /5 Heather Mencer: This hospital is my number one choice when I am in respiratory distress. The care I receive here from checking into the ER to discharge has been unmatchable. Because of my condition I have been admitted to hospitals locally as well as out of state so my comparison experience is broad.
I was received in a timely manner. My triage nurse was prompt, thorough and friendly. She made accommodations to support my comfort. My time in the ER was with the same nurse and she continued to display her skills as a hospital veteran. The attending ER doctor was able to convey his diagnosis with clarity, confidence and in a timely manner. The X-ray technician was able to take my images in room with efficiency because of my weak state. The register was brief, yet a pleasant experience.
My admittance to the hospital was a smooth transition by a kind tech who also gave me skilled care in the ER. At this point I was emotional because I finally felt safe in my distress. It felt as though I was home with family.
The care I received from Dr. Berke on the patient floor was exemplary. His personal compassion was comforting and reassuring as we discussed my treatment plan. The nurses who cared for me durning my stay were all positive attitudes, attentive, prompt, professional, and emotionally up-lifting. They provided ample fresh supplies to aide in recovery. The cleaning staff was quiet and left the space smelling fresh. The phlebotomy team was able to do their job with minimal pain helping to make my experience more pleasurable.
The biggest surprise that took me back was the food. The Chef is a former restaurant owner and the flavors that come through make that obvious. Also know that portion sizes are liberal.
My room was very comfortable, clean and fairly easy to move around in. You know the whole scene with an IV connection can pose challenges but staff is here to help. The bed unit was very easy to operate and offers a USB charging port and special pocket for your phone located on the left side. The jersey bed sheet and the heavy blanket would be my only complaint. On tender skin they are abrasive. I found a work around by covering the bed with a basic flat sheet and adding another over me with the blanket on top sandwiching me into a cozy cocoon that enables rest. Even the lighting at night was soothing and my room was quiet enabling my sleep.
My second doctor, Dr. Whitmore, has the demeanor of an old friend. Her care is gentle, easygoing and thoughtful. Just as her father Dr. Berke, their genuine concern for your well-being is evident.
To say that you are sad to be discharged from a hospital is out of the ordinary but this is an extraordinary establishment. Thank you Westfield Memorial Hospital and Allegheny Health Network, St. Vincent Hospital for helping me thrive on my respiratory journey.
