Westfield Memorial Hospital - Westfield (NY)

5 /5 Vlad Tchompalov: They go above and beyond. My dad was admitted here for a long stay. Sarah, Cindy and Vincent went well outside of their normal duties to help and care for him. The hospital staff has been wonderful.

5 /5 Heather Mencer: This hospital is my number one choice when I am in respiratory distress. The care I receive here from checking into the ER to discharge has been unmatchable. Because of my condition I have been admitted to hospitals locally as well as out of state so my comparison experience is broad. I was received in a timely manner. My triage nurse was prompt, thorough and friendly. She made accommodations to support my comfort. My time in the ER was with the same nurse and she continued to display her skills as a hospital veteran. The attending ER doctor was able to convey his diagnosis with clarity, confidence and in a timely manner. The X-ray technician was able to take my images in room with efficiency because of my weak state. The register was brief, yet a pleasant experience. My admittance to the hospital was a smooth transition by a kind tech who also gave me skilled care in the ER. At this point I was emotional because I finally felt safe in my distress. It felt as though I was home with family. The care I received from Dr. Berke on the patient floor was exemplary. His personal compassion was comforting and reassuring as we discussed my treatment plan. The nurses who cared for me durning my stay were all positive attitudes, attentive, prompt, professional, and emotionally up-lifting. They provided ample fresh supplies to aide in recovery. The cleaning staff was quiet and left the space smelling fresh. The phlebotomy team was able to do their job with minimal pain helping to make my experience more pleasurable. The biggest surprise that took me back was the food. The Chef is a former restaurant owner and the flavors that come through make that obvious. Also know that portion sizes are liberal. My room was very comfortable, clean and fairly easy to move around in. You know the whole scene with an IV connection can pose challenges but staff is here to help. The bed unit was very easy to operate and offers a USB charging port and special pocket for your phone located on the left side. The jersey bed sheet and the heavy blanket would be my only complaint. On tender skin they are abrasive. I found a work around by covering the bed with a basic flat sheet and adding another over me with the blanket on top sandwiching me into a cozy cocoon that enables rest. Even the lighting at night was soothing and my room was quiet enabling my sleep. My second doctor, Dr. Whitmore, has the demeanor of an old friend. Her care is gentle, easygoing and thoughtful. Just as her father Dr. Berke, their genuine concern for your well-being is evident. To say that you are sad to be discharged from a hospital is out of the ordinary but this is an extraordinary establishment. Thank you Westfield Memorial Hospital and Allegheny Health Network, St. Vincent Hospital for helping me thrive on my respiratory journey.

5 /5 Veronica Flick: We had a stopover for a corneal abrasion and the care was way above the standard of care, from the front desk all the way through everyone there. They took us in right away. They were efficient and kind. And thanks to the ladies, we left with a good eye and with a recommendation that saved a bunch of Miami people. They really care. THANK YOU!!!!!

1 /5 Susan Eichelberger: I have always used Westfield Memorial for my needs as I do not trust UPMC. They have always been at the very least been decent but the last time I was there my sweet goofy 150 pound Alaskan Malamute pulled me down three concrete stairs. My right knee was very bad. My children brought me in. I became very overwhelmed as the staff refused to allow my daughter to sit with me until I was almost done. I am a fairly recent widow. My husband died under medical care. My son had cancer at 9 and being all alone in that curtain sspacesent me into one of the worst panic attacks I have ever had. I was crying and no one ever tried to calm me down. The doctor who I dont even know his name. He was tall and had black hair. I literally only saw him for a collective I 10 minutes. A few extras and 1 Ibuprofen ( which I have no idea of the strength) I was given a brace and crutches. I went home and noticed my hands were very bruised and filled with gravel and glass that I had to sit and soak out myself. I had to ask for a doctors note and the nurse had to go get it as I was released. He didnt discuss it with me,he never asked if the Ibuprofen worked( spoiler alert it didnt) Never offered anything else, barely asked about my meds and never even asked why I was constantly crying. No one did ,no one cared. They were not that busy. It was a terrible visit. I think next time I will go to Buffalo or someplace in Ohio. I have not had the best experiences with the local hospitals here in Chautauqua County. I also noticed that this hospital has stopped replying to the comments on here. That is sad. After what happened I am definitely leaning to not coming back here. I hope this hospital cleans up its act and become the hospital it once was.

5 /5 Vanessa Ann: I am incredibly grateful to Westfield Memorial Hospital for the excellent care they provided to a friend of mine during her stay. The nurses and staff were exceptional, showing kindness and professionalism throughout her time there. My friend repeatedly praised the warmth and attentiveness of everyone she encountered. Additionally, the staff was consistently communicative with me, keeping me informed and reassured. Thank you for making a challenging time much easier for all of us.