Zen Dentistry - Garden City (NY)

1 /5 Mr Williams: Stay away from this place! I went there in March to discuss resolving some spaces in my teeth. They took x-rays and we made an appointment for April to have the work done. When I arrived in April to have the work done, instead of taking care of the filling, they did crown work, which I didnt have a complaint about. The male dentist had a very poor bedside manner and I actually had to jerk the needle out of my mouth because it was so painful. I wound up paying $650 which was totally unexpected as I thought my dental insurance would pay part. A week later my dental insurance sent me a letter asking that I send it to Zendentistry so that they could provide the dentists name who did the work as well as their office location. To this date they still have NOT provided my insurance company that information, despite several calls to that office and sending the letter to them via a couple of email addresses they provided. To top this all off, they billed me again in April for work I never had done and on a date that I have never set foot in their office. This practice is FRAUDULENT and I highly recommend against EVER going there for dental work.

5 /5 Mushfiq Rahman: Absolutely loved my experience at Zen Dentistry! They quickly fixed my filling with zero hassle—super efficient and gentle. The dentist had amazing bedside manners, and the assistant was kind and sweet throughout. Shoutout to the front desk for getting me in so fast—super helpful and on top of it. Highly recommend!

5 /5 Poonam Pelia: Saw Dr. Kuljit Singh at Zen for my 6 year old, who needed extensive dental work and was never comfortable enough at any dentist office to last more than five minutes. Dr. Singh was exceptional and exceeded all my expectations. He not only made my son feel at ease, he kept us well informed and comfortable. The procedure was over before we knew it. The whole office was kind & friendly, I definitely recommend Dr. Singh for any pediatric dental needs!

3 /5 Angel Chang: This office clean and operates well, using multiple dental hygienists for routine scalings and whitening processes. However, expect long wait times for even the shortest of appointments. I have waited multiple times for at least 30-40 min. The front desk is very helpful with scheduling appointments and follow ups as well as handling insurance, but please reduce how much double booking you do!

1 /5 Roberto: After struggling to find a dentist in my area who accepted my insurance and had availability in April, I found Zen Dentistry listed as an in-network provider. I called to confirm coverage and provided my policy number, group number, and the phone number listed on the back of my card. The representative placed me on hold for nearly 10 minutes to verify the information internally and then proceeded to book my appointment. Given that I was experiencing pain from a cracked tooth, I made the over one-hour trip to the office because I was told my insurance would be accepted. When I arrived, there was a fire alarm going off in the building, which I understand was beyond their control. After waiting outside for about an hour, I was eventually brought inside, where the staff began taking X-rays. I was told a panoramic X-ray would be needed, but the machine wasn’t ready. In the meantime, the staff appeared confused about where I should wait, asking me to move between the hallway, exam room, and lobby before finally settling on the waiting area. What happened next was even more frustrating. The receptionist—who I later learned was the office manager—asked me to present my insurance again and immediately told me they did not accept it. When I explained that I had already confirmed coverage over the phone with their staff, she oddly asked me who I had spoken with. I found this question extremely unprofessional and baffling. How would a patient be expected to know, let alone document, the name of the person who booked their appointment? At no point during the call was I told I would need to remember or verify the representative’s name. Despite the clear miscommunication on their part, she made a few calls and ultimately informed me that they would not be able to accept my insurance after all—effectively turning me away after a long, painful, and unnecessary visit. This entire experience was unacceptable, poorly managed, and deeply inconsiderate. I lost time, incurred travel costs, and left with no treatment due to an internal error that the office refused to take accountability for. I hope this feedback is taken seriously and that Zen Dentistry re-evaluates its intake and communication procedures to avoid putting other patients in this position.