JCPenney - Cortland (NY)

5 /5 Ann Schmidl: Very busy JCPENNEY Great prices and choices closest store to Montezuma NY with out going to the mall. Cortland NY looks like a cute place to shop.

5 /5 Raul Garcia: Very helpful sales associates, decent selection at good prices.

5 /5 Donald Shives: People was what a customer wanted and needs.. Great people!!!!

4 /5 Chris Poole: Most recent experience was terrific. You dont experience great customer service in retail in Cortland. Mercedes is the exception. I walked in the door and she greeted me immediately, enthusiastically and with a genuine smile! That helped make my day. She was very helpful and her wonderful customer service will help Pennys shine! I revisited Cortland Pennys to do some Christmas shopping and again received wonderful customer service from my customer service champion, Mercedes. However, I was very disappointed to learn that she never received the gratitude expressed in my November review, and the praise that she deserved. Your response indicated that the kudos would be passed on to her. I genuinely hope that you will remedy this. Thank you.

2 /5 Rob G: Really strange interaction. Brought in some items that were gifted to me (with gift receipts). Was told I couldn’t trade them in and the return just went straight to the gifter’s credit card. What was even the point of the gift receipt then?