ZARA - Staten Island (NY)

1 /5 Inara Klashnikova: The most ridiculous interaction with the two manager that they have at this store today on a snow day when they weren’t doing much anyway. Unfortunately these people don’t know their own policies. Assistance via their app told me that I could exchange an online item at the store I just had to do it at the store, pictured provided. So I went out of my way to go to the store and the store manger tells me that they can’t. And suggest I contact customer service so I called customer service AGAIN. And spoke to live agent and to my surprise he’s sending me BACK TO THE STORE, since the item was paid for and purchased INSIDE their store and that the store manager shouldve done it for me despite not having the item available in the store. They could REORDER and EXCHANGE. This is not the first time their customer service fails but okay now, knowing your own policies are part of why they made u a manager. Please be considerate to people who are paying your salary. It’s annoying going back and fourth between the Physcial site and having to call them online. Hope they can educate themselves at some point in their lives.

1 /5 Devrim Dogar: Hello, Im a longtime Zara customer. Ive been shopping at this store regularly since I moved to Staten Island a year ago. Ive visited the store foor times in the last week. I was extremely uncomfortable with the attitude of a tall, bearded, glasses-wearing gentleman working in the mens section. I was buying a lot of things, and even though the store was empty, he got angry at me for using the large fitting room without permission. I had so many items that it was impossible for them to fit in the small fitting room. On February 4th or 5th, a gentleman employee helped me by taking some of my items when he saw how many I had. I thank him for that. On February 3rd and 10th, I think this slightly plump, bearded gentleman should have been more helpful to customers with large items, directing them to the larger fitting room if necessary. He needs to recognize his regular customers and interact with them to help them. I love Zara, but please review the mens section staff. Thank you.

1 /5 Asel Baiganalieva: The worst customer service , never experienced anything like the staff in this Zara store , blond lady in cashier so rude , kept screaming , so I just left the store since I don’t wanna fall on a same level of horrible person as she ,managers just keep running away , nobody wanna do simple tasks - as the store duty staff should . All of them should be replaced , of course I left as well big complaint on Zara official website customer service , as all the negative rewievers should do it , not just complaining here . Avoid this store at all ways , I would rather pay for shipping and returning on line

5 /5 Mahmud Uddin: It’s a nice store. Store was clean and the associates were really nice. They’re very helpful.

1 /5 Milton Peralta: Disappointing Experience at Zara in the Staten Island Mall Location First of all, I want to mention that my girlfriend loves Zara — it’s one of her favorite stores. That’s why this experience was especially frustrating. She traveled from out of state and was genuinely excited to shop and treat herself to as many items as she liked. We arrived at the Staten Island location shortly before 7 PM and were let in without any issue. She picked out several dresses, blouses, and other items, only to be told at checkout that the fitting rooms were already closed. We explained that we had traveled a long distance and wanted to make sure everything fit before purchasing, but the staff wouldn’t accommodate us — and to make things worse, they were quite rude about it. If the fitting rooms were closed, why allow customers in without clearly informing them? We ended up wasting time and leaving empty-handed, disappointed and upset. Weve shopped at Zara locations in other cities and have never experienced anything like this. Unfortunately, we cant give zero stars, but this store truly deserves it. We won’t be returning, and we definitely do not recommend this location. If you love Zara, youre better off going to Manhattan or New Jersey — the extra travel is absolutely worth it.